Product Manager Full-Time · New York, Chicago or Charlotte

At Oula, our product doesn't sit alongside our EHR — it integrates directly into it. We're looking for a technically-minded Product Manager to own and evolve our core technology stack — including our EHR, patient portal, and care management platform. This role sits at the intersection of product, operations, and health system integration.

Responsibilities

Own day-to-day management of our core tech stack: the EHR, patient portal, and care management platform; Own Athena and Epic configuration end to end: clinical templates, order sets, lab configurations, payer connectivity, access management for clinical and ops staff; Lead EHR integration efforts as the internal and external subject matter expert — FHIR/HL7 data exchange, health system IT coordination and committed go-live timelines; Own and accelerate Epic integration timelines as we onboard additional health system partners; Maintain configuration integrity as new markets launch and care model workflows evolve; Partner with our IT team on infrastructure; own the clinical systems layer they don't touch; Own bug intake and prioritization from Market Operations — standardize how Engineering receives, scopes, and resolves issues and communicates status back to the field; Build structured launch toolkits and training materials so clinic teams are prepared for new feature rollouts on day one; Coordinate end-to-end launches across Product, Engineering, and Operations; Identify where AI and automation can reduce manual administrative burden in product operations workflows; Build and maintain the clinical systems SOP library so new market setup is repeatable; Develop onboarding materials for clinic managers and clinical staff on EHR workflows and tooling; Drive feature parity efforts so patients and clinicians experience a consistent standard of care across markets; Build and maintain dashboards tracking feature adoption, issue resolution, and rollout health across clinics; Develop quarterly reporting for Product, leadership, and health system partners on platform performance; Ensure data infrastructure is in place to measure the impact of every feature rollout

Requirements

3+ years with product operations, technical program management, or PM-adjacent work; Strong problem-solving instincts and genuine curiosity; Ease with ambiguity and a bias toward action; Demonstrated ability to navigate complex stakeholder environments and drive aggressive timelines; Ability to speak multiple languages – comfort going deep on technical details while communicating clearly to non-technical audiences; Ability to write a bug ticket, an SOP, and a launch plan that people actually follow; Analytical enough to build a dashboard and identify a pattern

Nice to have

Hands-on EHR configuration and integration experience; Growth-stage digital health or services company experience; Client-facing or health system-facing experience

Benefits

Comprehensive medical, dental, and vision; 401(k); Generous PTO; Equity options