Product Manager, Maintain Ops

Ditto is redefining how data moves at the edge with a peer-to-peer sync engine that keeps devices connected and data consistent without internet. MaintainOps is Ditto's new maintenance management (CMMS) product, built on the Ditto platform and currently in private beta. The Product Manager will own the product end to end as it moves from private beta to a broadly available, self-serve product, working with senior product leadership, the CEO, engineering, sales, and marketing.

Responsibilities

Own the MaintainOps roadmap and backlog, prioritizing the work that drives adoption and revenue; Spend real time with customers and frontline users to understand how work gets done and turn that into clear product requirements; Lead the product through beta and into general availability, defining launch criteria, running beta feedback loops, and deciding what ships and when; Partner with engineering on scope and tradeoffs to deliver core CMMS workflows: work orders, preventive maintenance, assets, parts and inventory, procedures and SOPs, requests, and reporting; Work with leadership, marketing and sales to define positioning, pricing and packaging, onboarding, and the self-serve conversion journey; Shape the migration and switching experience so teams can move off their current CMMS quickly and with confidence; Define and track success metrics across activation, engagement, conversion, and retention; Build a deep understanding of the CMMS market and competitive landscape to sharpen differentiation; Represent customer and field feedback internally to influence platform priorities that MaintainOps depends on

Requirements

3+ years of Product Management experience, or equivalent experience as a founder or early startup team member; Strong understanding of the CMMS, EAM, or field service space, OR deep experience with and empathy for frontline and deskless workers (maintenance, facilities, manufacturing, retail operations, or similar); A startup mentality: high ownership, comfort with ambiguity, and a passion for shipping early-stage products to real customer adoption; Strong communicator who writes crisp requirements and keeps engineering, sales, and marketing aligned; Comfort working directly with customers, from technicians on the floor to operations leaders, and turning what you hear into clear priorities; Willingness to travel up to 25% for on-site customer visits and quarterly company meetups; US-based and authorized to work in the United States

Nice to have

Experience with product-led growth, self-serve onboarding, freemium or trial conversion, or pricing and packaging; Technical fluency to work with engineers on mobile, web, and data tradeoffs; Experience with compliance or audit requirements in regulated maintenance environments; Experience working in remote, globally distributed teams

Benefits

Competitive salaries and meaningful equity; In the US: health, dental, vision, life, and disability insurance, plus a 401(k) and flexible spending accounts; Flexible time off; Access to the Atlanta office