Product Manager, Onboarding

As a founding Product Manager on the Onboarding team, you will define how Zip accelerates customer onboarding, activation, and expansion through AI-powered experiences. You will build the systems that turn product launches into sustained usage – compressing time-to-go-live, reducing configuration friction, and increasing customer velocity across the procurement lifecycle. You will transform onboarding, versioning, enablement, and adoption into scalable, intelligent, high-throughput product experiences. You will partner closely with Design, Engineering, Solutions Consulting, Customer Success, and Documentation to remove operational bottlenecks, improve discoverability, and make adoption truly self-serve at scale.

Responsibilities

As a founding PM on the Onboarding team, you will define how Zip accelerates onboarding, activation, and expansion in its next phase of growth; Build AI-powered onboarding and configuration systems that reduce manual setup, detect issues proactively, and dramatically compress time-to-go-live; Own infrastructure such as sandbox environments, workflow versioning and promotion, and API/MCP/export frameworks – enabling customers to iterate safely while increasing deployment velocity; Define and evolve an AI-powered product adoption tooling and framework that improves feature discoverability, delivers contextual in-product guidance, and proactively surfaces expansion opportunities; Partner with Documentation and Education teams to embed AI-native guidance directly into the product experience – including dynamic “Getting Started” flows, troubleshooting assistance, and contextual recommendations; Work cross-functionally with Customer Success and Solutions Consulting teams to build reusable systems and processes that power scalable onboarding, rollout automation, and operational efficiency across the organization

Requirements

2-4+ years of product management and 4-8+ years of overall professional experience; Ability to break down ambiguous operational and configuration challenges into structured systems and scalable solutions; Demonstrated comfort owning operationally intensive product areas – including migrations, versioning, enablement workflows, and cross-functional coordination – and turning repetitive processes into scalable frameworks; Ability to lead cross-functional initiatives across product, engineering, design, sales, customer success, and documentation teams, influencing without authority; Strong analytical skills and comfort defining measurable adoption and growth metrics; Exceptional written and verbal communication skills, with the ability to simplify complex technical concepts for diverse audiences; Bias to action, comfort with ambiguity, and the ability to thrive in a fast-paced, rapidly evolving environment where operational rigor and product thinking intersect

Nice to have

Experience working on SaaS onboarding, activation or platform tooling

Benefits

Start-up equity; 100% health, vision & dental coverage options; Catered breakfast, lunch, & dinner; Flexible PTO; ClassPass membership; Monthly commuter benefit; Team building events & happy hours; Home office stipend; Phone/internet reimbursement; Hybrid model + 5 flexible remote days per quarter; Paid parental leave; Fertility benefits; Employee Assistance Program (EAP); Unlimited AI token usage