Product Owner

Keyloop is the largest global automotive technology company. We build software that powers the end-to-end retail experience for 20,000+ dealerships and 80+ OEMs across 90+ countries. Our Fusion platform connects Demand, Supply, Ownership, and Operate domains to help dealers sell more, serve better, and run smarter. As we scale our Engineering and Product teams in Vietnam, we're looking for a Product Owner who combines strong product fundamentals with a passion for leveraging AI to accelerate discovery, delivery, and decision making. As a Product Owner, you will own the team backlog for one product area within our Fusion platform. You'll work with Product Managers, Engineering, UX/UI, and customers to define what we build and ensure it delivers real value. You'll be based in Ho Chi Minh City and work hybrid, 2-3 days per week from our office, collaborating with global teams across the UK, Europe, and APAC.

Responsibilities

Collect and synthesize customer feedback via surveys, Customer Voices, workshops, and interviews; Use AI tools to cluster themes, summarize insights, and draft persona narratives; Represent the voice of the customer in engineering discussions; Validate requirements with end-users and present upcoming features in forums; Own and manage the team backlog and provide regular progress updates vs. roadmap; Define user personas and journey maps, and write clear Epics and Stories using INVEST principles; Leverage AI to improve acceptance criteria, edge case coverage, and Definition of Ready/Done; Collaborate with Lead Developer, Architect, and UX/UI to balance cost, time, and performance; Own PI and Iteration Planning aligned to product vision; Facilitate backlog refinement and estimation sessions; Track estimated vs. actual development costs at Initiative, Sub-Initiative, and Epic level; Manage tactical release readiness, including release notes, user guides, and EA/BETA communications; Develop deep knowledge of the product's capabilities, limitations, and integrations; Analyze product analytics and user behavior data in partnership with Data teams; Support priority escalations via the 911 process; Build strong relationships with Engineering, UX/UI, Support, and Commercial teams; Make informed decisions using data, customer insight, and AI-assisted research; Document rationale clearly; Foster an Agile mindset; Champion responsible AI use within the team

Requirements

4 - 7 years in Product Owner or similar Agile product roles, ideally in B2B SaaS; Proven experience managing a team backlog, writing user stories, and working with Scrum/Kanban/SAFe; Demonstrated heavy usage of AI tools like Claude, ChatGPT, or Gemini for product work: research synthesis, requirements drafting, data analysis, and stakeholder comms; Strong ability to translate customer needs into actionable requirements and acceptance criteria; Technical fluency to discuss solutions with engineers; Bachelor's degree in Business, Computer Science, Engineering, or related field; Fluent English required for global collaboration

Nice to have

Automotive retail or dealership tech experience

Benefits

Hybrid working model in Ho Chi Minh City; Be part of a global product team shaping the future of automotive retail with AI at the core; Clear career track for Product Owners from IC2 to IC5, with competency-based growth; Access to enterprise AI tooling and training; Learning budget; Private healthcare; Competitive compensation; Culture that values innovation, inclusion, and real impact