Product Support Engineer 3

As a Product Support Engineer at Lam, you’re the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers.

Responsibilities

Serve as a technical expert and Subject Matter Expert (SME) for Lam's Electrofill product portfolio, leading the resolution of complex customer escalations; Partner with customers and account teams to investigate issues, perform root cause analysis, and present data-driven recommendations and solutions; Act as the voice of the customer by collaborating with global engineering and factory teams to drive corrective actions and prevent recurring issues; Lead technical troubleshooting efforts for highly sophisticated semiconductor equipment and process challenges; Build strong customer relationships and establish trust through technical leadership, credible recommendations, and exceptional service; Collaborate with Lam's global technical community, sharing best practices and contributing to worldwide knowledge development; Mentor field and account engineers by providing technical guidance, coaching, and training; Support field escalations across Lam's Electrofill product platforms; Apply advanced engineering principles, analytical methods, and research techniques to investigate and resolve complex technical issues; Design and execute experiments to validate solutions, improve product performance, and support continuous innovation; Own corrective action plans from problem identification through implementation, ensuring successful deployment to field organizations; Communicate technical findings, project progress, and improvement plans to both customers and internal stakeholders; Utilize advanced diagnostic tools and methodologies to accelerate problem resolution and support fast-paced product development cycles.

Requirements

Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience; Strong analytical, troubleshooting, and problem-solving capabilities; Excellent communication, presentation, and stakeholder management skills; Ability to influence and collaborate effectively across customers, engineering teams, and business functions; Proven experience working directly with customers and managing challenging technical situations; Comfortable working in cleanroom environments and following semiconductor industry safety protocols; Ability to wear required personal protective equipment (PPE), including cleanroom garments, respirators, and safety footwear; Flexibility to support shift, standby, or on-call activities when required.

Nice to have

Experience supporting semiconductor manufacturing equipment, particularly in Deposition or electroplating technologies; Knowledge of semiconductor processes, vacuum systems, electrical circuits, fluidics, and process troubleshooting; Experience performing statistical data analysis and root cause investigations; Strong project leadership skills with the ability to drive cross-functional technical initiatives; Passion for mentoring others and contributing to a collaborative engineering culture.