Product Support Engineer

As an IT Support Engineer, you will be part of F&A domain, supporting Treasury Management System application. In this role, you will collaborate with Business users, Vendors and other IT Stakeholders to support and maintain the effective and efficient functioning of global application and its users.

Responsibilities

Provide technical support to end users; End-to-end user maintenance, including user creation, modification, deletion; Master data maintenance (bank account management, interfaces, statements etc.); Creation and maintenance of AD groups; Manage day-to day delivery, maintenance and troubleshooting of TMS systems, operations and services in scope; Manage security for TMS files and folders; Analyse the trends associated with incidents and change requests and report potential areas of improvement or risk to TMS Program Manager; IT Security, back-up and recovery; Regular monitor and report environments health and statistic details to relevant stakeholder; Create productive relationships with end users to ensure timely and efficient resolution of incidents and problems; Work closely and collaborate with the Business Analyst and other IT team members to support operations, process improvements and contribute in deployment of the program worldwide; Support users during UAT and fixes Bugs identified during UAT; Create and maintain documentation/procedures to ensure support and maintenance of TMS system, including system descriptions, configurations, change management, policies and procedures; IT Support and maintenance of TMS application and related infrastructure to ensure the effective and efficient functioning of global business operations; Perform other responsibilities and duties as requested

Requirements

Minimum 3 years of experience on any of (database administration, support, analysis) or related experience; Good problem solving skills; Fluency in English is essential; Very good communication skills; Strong time management skills; Enthusiastic, full of high-energy, capable of contaminating others with the energy; Proactive in assuming the responsibility for successfully completing assignment or tasks; Self-imposing standards of excellence rather than having standards imposed

Nice to have

Especially with production support in ERP data management / SaaS application desirable; Knowledge with IT service management concepts (Preferable ITIL, LEAN); Desirable experience with SQL, REST API, database