Production Support Engineer (Cloud & App Ops) - freelance

Production Support Engineer role at Netcompany in Strasbourg, providing L2 production support, monitoring, and operational stability for production systems, with around 40% on-call services expected. Work is primarily within the European Institutions market on large-scale projects.

Responsibilities

Ensure the operational stability, availability, performance, and security of production systems across all environments; Provide second-level (L2) support by investigating and resolving incidents, service requests, and technical problems within agreed service levels; Monitor application and infrastructure health using observability and monitoring tools, proactively responding to alerts and events; Execute corrective, preventive, adaptive, and maintenance activities to ensure service continuity and compliance with operational standards; Support change, release, and deployment activities, including deployment validation, rollback planning, and testing; Maintain operational documentation, runbooks, knowledge articles, and incident records; Collaborate with cross-functional teams including DevSecOps, Database Administrators, Architects, and operational stakeholders; Support middleware and integration platforms, including APIs, messaging systems, identity management solutions, web infrastructure, and content management platforms

Requirements

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline; Minimum 3 years of experience in IT operations, supporting mission-critical applications like banking or telecommunications, or systems support, including at least 2 years in an L2 support role; Strong understanding of ITIL service management processes, including Incident, Problem, Change, Release, and Knowledge Management; Hands-on experience with Linux/Unix environments, container platforms, and monitoring/observability tools; Working knowledge of CI/CD pipelines, configuration management, and automation practices; Experience supporting APIs, middleware, integration platforms, identity and access management solutions, or web technologies; Excellent communication skills in English; Strong analytical, troubleshooting, documentation, and problem-solving skills

Nice to have

French language skills; Relevant certifications such as ITIL Foundation, Linux Administration, Kubernetes, or equivalent

Benefits

Standby Allowance; Intervention Pay