Professional Services Operations Administrator (Northeast)

The Professional Services Operations Specialist Admin (PSOSA) is a critical team member who ensures the seamless execution of our professional services pre-sales process. Reporting to the Regional PSOS Manager, you'll be at the intersection of sales, services delivery, and operational excellence. This role offers a unique opportunity to transform manual processes into scalable, efficient systems while directly impacting the success of our professional services engagements. If you thrive on creating order from complexity, have an eye for detail that catches what others miss, and want to be part of systematizing and maturing our operations, this role is for you.

Responsibilities

Partner with Services Leadership to maintain and enhance project scoping information; Ensure accuracy and completeness of client responses and requirements documentation; Coordinate and manage Statements of Work (SOW), revision requests, and Change Orders with meticulous attention to detail; Work with the Proposal Support Group (PSG) for accurate, timely, and valuable responses to client needs; Establish consistency and standardization across various service offerings; Work daily in Salesforce.com creating and maintaining Professional Services Opportunities, Cases, Contacts, etc. as needed; Identify gaps in workflows and recommend actionable improvements; Perform quality assurance on proposals and project documentation to identify errors, omissions, and potential issues before they impact delivery; Serve as a liaison between back-office, sales, delivery teams, and other stakeholders; Maintain high levels of professionalism and communication to ensure exceptional internal customer experience; Work with PSOS Manager to update standard project templates and operational practices; Maintain accurate estimating data in Salesforce.com and related systems; Support services pipeline tracking; Run ad-hoc projects as needed by business

Requirements

Detail-Oriented Mindset: Demonstrated ability to catch errors others miss and maintain accuracy in high-volume environments; Process Improvement Skills: Experience identifying inefficiencies and implementing solutions; Technical Aptitude: Comfortable learning and working with various software platforms; Communication Excellence: Strong written and verbal communication skills with ability to interact professionally with all levels of the organization; Organizational Skills: Proven ability to manage multiple priorities and meet deadlines; Problem-Solving: Analytical mindset with ability to think critically and propose solutions; Self-Motivation: Ability to work independently in a remote environment, communicate efficiently and professionally; Must demonstrate a willingness to learn and use AI-enabled tools

Nice to have

Experience with Salesforce.com or similar CRM platforms; Background in operations, cybersecurity, or professional services; Understanding of SOW development and contract management

Benefits

Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions); Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options); Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans; 12 corporate holidays and a Flexible Time Off (FTO) program; Healthy mobile phone and home internet allowance; Eligibility for retirement plan after 2 months at open enrollment; Pet Benefit Option