Project Implementation Lead

Versaterm is a PE-backed, high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem. The Project Implementation Lead is an expert-level practitioner who drives the successful delivery of large-scale and strategically significant Versaterm implementation projects. Working with a high degree of autonomy, this role provides project leadership across complex, multi-client or multi-phase engagements, applies state-of-the-art knowledge of public safety technology and implementation practices, and contributes meaningfully to Versaterm’s delivery strategy.

Responsibilities

Lead and oversee the delivery of complex, large-scale, or high-priority Versaterm implementation projects end to end; Define implementation approaches, delivery frameworks, and client engagement strategies for advanced or non-standard deployments; Serve as the senior client relationship owner for flagship implementations, building executive-level partnerships and navigating complex stakeholder environments; Provide expert-level guidance on public safety software configuration, workflow design, and system integration; Identify and resolve the most complex implementation challenges, drawing on advanced technical and functional expertise; Drive the development of implementation standards, tools, and methodologies that elevate team-wide delivery quality; Mentor and coach senior and intermediate implementation staff, sharing knowledge and elevating team capabilities; Partner with Sales, Product, and executive leadership on strategic pre-sales pursuits, solution design, and organizational planning; Contribute to cross-functional strategy discussions and represent implementation expertise in organizational forums; Perform other related duties as assigned to support team objectives and overall organizational priorities

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; 8-10+ years of experience in software implementation, including leadership of advanced, enterprise-scale, or multi-phase projects; Expert-level knowledge of the full implementation lifecycle, system configuration, and public safety or government technology environments; Proven ability to operate autonomously in ambiguous, high-stakes delivery environments and influence outcomes across functions; Exceptional communication, executive stakeholder management, and relationship-building skills; Track record of driving process improvement, methodology innovation, or delivery excellence initiatives; Ability to travel to client sites as required by project needs; Legally authorized to work in Canada; Ability to obtain and maintain a Reliability security clearance from the Government of Canada

Nice to have

Advanced degree in Information Technology, Computer Science, Business, or a related field; Experience with Police Records Management Systems (RMS), especially with Versaterm RMS

Benefits

Comprehensive benefits offering; Variable compensation such as incentive plans or discretionary performance bonuses for eligible roles; Accommodations available upon request