Property Inspector

As a Hospitality Coordinator, you're the on-the-ground expert keeping our short-term rental homes functional, clean, and stocked for every guest. You'll be field-based, covering a subset of homes in your zone, and reporting to the Team Lead, Hospitality Ops. Your work directly shapes guest satisfaction, review scores, and the care of our homeowners' properties.

Responsibilities

Conduct inspections of homes before and after guest stays to ensure they meet brand standards; document inspections and reports issues via our task management systems; Restock consumables and inventory supplies to maintain FCS readiness; Leave hospitality touches such as gifts and welcome notes for arriving guests; Handle basic maintenance tasks (e.g., lightbulb changes, TV resets, small repairs) and coordinate with the Maintenance team for larger issues; Support turnovers with tasks like bedmaking, resetting decor, tidying, and removing trash; Respond quickly to urgent in-stay needs or on-the-ground guest issues when dispatched; Track supply usage and flag homes with unusual patterns or repeated problems; Be a visible, professional presence in the field, supporting teammates and guests as needed including occasionally taking incoming phone calls/messages and making outbound calls/messages to guests and owners; Support Hospitality Managers with dispatching of field tasks during non-peak times of day; Primarily support the operations of your zone while being available to assist other zones as needed based on market need; Other duties as assigned

Requirements

1+ years of experience in hospitality, property care, vacation rentals, or related field; Detail-oriented and highly reliable; Ability to follow checklists and brand standards consistently; Physically capable of lifting 25+ lbs and walking/standing throughout the day; Strong communication skills and service-minded attitude; Comfort using mobile apps and task tracking tools; Valid driver’s license and reliable vehicle required; Able to work weekends, holidays, and on-call rotations; Must be comfortable walking, standing, bending, lifting up to 50 lbs; Frequent travel within market and regular driving between properties is required; Work is conducted primarily in-home, with some supply runs or warehouse coordination as needed; Availability to frequently work weekends, holidays, early mornings, and evenings (with 2 days off each week); Must be authorized to work in the U.S.

Benefits

Generous PTO Policy; 12 Paid Holidays; Volunteer Time Off; Paid Parental Leave; 401k Program; Robust health, dental, vision insurance; $135/month car allowance; $100/month for tools and equipment