Public Security Officer

Provides security services with professionalism, fairness, and compassion in even challenging circumstances and in accordance with policies, procedures, and training. Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor.

Responsibilities

Provides security services with professionalism, fairness, and compassion in even challenging circumstances and in accordance with policies, procedures, and training; Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including inspections, audits, patient valuables management, and contraband searches; Assists team members, patients and visitors by providing information, directions, and physical help; Ensures traffic control, monitors conduct of visitors on premises, and confronts unauthorized persons for questioning; Prevents, responds to, and investigates workplace violence; Serves as a primary resource for de-escalation; Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats; Responds immediately to emergency and crisis situations; Investigates incidents that occur on Advocate Aurora property and completes timely and accurate reports; Addresses and escalates complaints to the appropriate leader and provides supporting documentation; Performs liaison rounding duties; Delivers security awareness education to team members; Liaisons with state and local law enforcement and first responder agencies; Coordinates, briefs, and monitors law enforcement prisoner patient guards; May serve as a precept for newly hired officers; Maintains current department training standards in radio communications, verbal de-escalation, stabilization, CPR, application of critical restraints, etc.

Requirements

Security Officer healthcare certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS), to be obtained within 2 years; Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ), required to carry a taser at work; valid driver's license issued by the Division of Motor Vehicles; High School Graduate; Typically requires 1 year of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, staff and/or property; Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with employees, visitors, and patients, even if they are verbally aggressive persons; Demonstrated experience in quickly assessing dangerous situations and taking appropriate action; Demonstrated ability in verbal and written communications; Ability to use a computer to document work (Microsoft Word, Excel, navigating a web page, and database entry); Ability to work a flexible scheduling including off-shifts, weekends and holidays, as necessary; Ability to meet and maintain current Department training standards in radio communications, verbal de-escalation, stabilization, CPR, application of clinical restraints, etc.; Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs occasionally; must be able to push/pull with 35 lbs of force; Ability to defend self and/or others in case of physical confrontations.

Benefits

Paid Time Off programs; Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability; Flexible Spending Accounts for eligible health care and dependent care expenses; Family benefits such as adoption assistance and paid parental leave; Defined contribution retirement plans with employer match and other financial wellness programs; Educational Assistance Program; Premium pay such as shift, on call, and more based on a teammate's job; Incentive pay for select positions; Opportunity for annual increases based on performance