QA/QC Specialist

We’re looking for a detail-oriented, self-motivated professional to join our Training, Safety, and Quality (TSQ) Team as a Quality Specialist. In this role, you’ll play a key part in upholding NTI’s quality standards, supporting field teams, and helping drive consistent execution across multiple markets. Reporting to the Senior Quality Manager, you’ll be instrumental in monitoring, coaching, and reinforcing quality control processes in the field and in the office. Your work will directly impact project success, safety, and overall client satisfaction.

Responsibilities

Assist in the implementation and maintenance of NTI’s quality assurance/control protocols; Conduct audits, inspections, and evaluations across job sites to monitor compliance; Provide coaching and real-time feedback to field teams on quality expectations; Help identify trends, recurring issues, and opportunities for process improvement; Collaborate with other departments to ensure alignment in standards and practices; Support documentation and standardization efforts, including checklists and reporting tools; Promote knowledge sharing and best practices across markets and teams

Requirements

Field experience with a strong understanding of NTI's quality best practices; Well versed in ISP and OSP architecture; Understanding of how the physical layer of networks operate; Strong communication and interpersonal skills; Attention to detail and proactive mindset; Ability to work independently and prioritize tasks across multiple projects; Familiarity with QA/QC documentation, audit processes, and corrective action procedures

Benefits

Comprehensive benefits package including health, dental, vision, life, and disability insurance; retirement savings options