Quality Assurance Specialist - Spring Valley, IL

Marmon/Keystone is currently recruiting for the position of Quality Assurance Specialist based out of our Spring Valley, IL facility. The Quality Specialist serves as the site-level quality representative responsible for supporting daily quality operations, process compliance, customer satisfaction, and continuous improvement initiatives within a high-volume manufacturing and distribution environment.

Responsibilities

Serve as the site's primary quality representative supporting daily warehouse and processing operations; Perform incoming, in-process, and final product inspections using standard inspection equipment; Verify conformance of cut-to-length tube, pipe, and bar products to customer specifications; Support processing operations including band saws, cold saws, rotary cut-off equipment, and outsourced value-added processing; Manage nonconforming material, quarantine inventory, containment activities, and disposition recommendations; Conduct product and process verification activities to ensure compliance with customer requirements; Perform layered process audits, Built-In Quality (BIQ) audits, warehouse audits, and process compliance reviews; Support Material Review Board (MRB) activities and disposition decisions; Investigate customer complaints and validate returned material; Coordinate supplier nonconformance activities and corrective actions with mills and outside processors; Support customer audits, supplier audits, and quality system assessments; Review customer drawings, specifications, purchase order requirements, and quality documentation; Assist with customer qualification activities including PPAPs, FAIs, ISIRs, deviations, and customer-specific documentation; Participate in customer and supplier meetings as required; Lead or facilitate Root Cause Analysis (RCA) activities using structured problem-solving methodologies; Support implementation and verification of Corrective and Preventive Actions (CAPAs); Issue Quality Alerts and communicate lessons learned throughout the facility; Participate in Lean, Continuous Improvement, and Built-In Quality initiatives; Support reduction of customer claims, COPQ, rework, scrap, and processing errors; Assist with development of visual work instructions and standardized work; Maintain quality records within ERP and Quality Management Systems; Process customer claims and supplier quality documentation; Maintain calibration records and support the site's gage control program; Assist with internal audits and ISO 9001 compliance activities; Support document control and quality record retention requirements; Complete customer surveys, supplier questionnaires, and compliance documentation; Maintain inspection records, quality metrics, and reporting dashboards; Support ERP master data initiatives as assigned; Perform inventory verification and stock quality checks; Verify product identification, traceability, labeling, certifications, and packaging requirements; Support timely disposition of quarantined inventory; Work with Operations to improve throughput while maintaining product quality; Identify opportunities to eliminate waste and improve process consistency; Partner daily with Operations, Customer Service, Sales, Supply Chain, Engineering, and Regional Quality Managers; Participate in daily production meetings, toolbox talks, and cross-functional Teams meetings; Communicate quality risks, customer concerns, and operational issues in a timely manner; Escalate issues requiring Regional Quality Manager involvement while independently resolving routine site-level quality matters

Requirements

Associate degree in Engineering Technology, Manufacturing Technology, Quality, Business, or related discipline; equivalent experience considered; Minimum 3 years of experience in manufacturing, metals processing, distribution, machining, fabrication, or industrial operations; Working knowledge of Quality Management Systems; Experience with Root Cause Analysis and Corrective Action methodologies; Ability to read engineering drawings and customer specifications; Experience using standard inspection equipment; Strong Microsoft Office and Microsoft Teams skills; Experience with ERP systems and quality software; Excellent organizational, communication, and problem-solving skills; Candidates must be authorized to work in the United States for any employer; Sponsorship for work authorization (e.g., H-1B, green card, etc.) is not available.

Nice to have

Experience within a metals service center or industrial distribution environment; Knowledge of PPAP, APQP, FAI, ISIR, CAR, CAPA, and ISO 9001; Experience supporting OEM customers; Lean or Six Sigma certification; Experience supporting internal and supplier audits; Familiarity with Power BI or similar reporting tools

Benefits

Medical, dental, and vision insurance available immediately upon hire; Paid vacation and sick time; 10 paid holidays; 401(k) savings plan with company match; Paid parental leave; Tuition reimbursement and employee discounts