Quality Officer

Careline Homecare (CCH Group) is in search of a caring and empathetic Quality Officer to provide dedicated support to the local people of Darlington. As a Quality Officer you will support the delivery of the highest quality care support services by carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instruction and support of care professionals. As an integral member of Careline Homecare (CCH Group), you’ll play a vital role in enhancing the well-being and quality of life of each individual under your care.

Responsibilities

Planning – Working with Care Coordinators to support the planning of realistic, effective care worker rotas, with due regard for the particular needs of the individual and the particular skills and attributes of the worker; Reviews – Carrying out regular reviews of individual services, including repeated and renewed needs and risk assessments; Participate – Participate as required in multi-disciplinary review of service users’ needs; Shadow - Shadow new care workers in the field to ensure their competence; Observation – Carry out the on-site observation and evaluation of care worker practice as part of routine supervision, in response to particular performance concerns, or as otherwise directed

Requirements

Experience in carrying out initial risk and needs assessments in respect of individual service users, either in the service user’s home or, where required, in other settings such as hospitals or residential/nursing homes; Experience of working in partnership with service users, their family, carers, advocates, healthcare professionals and others to ensure the seamless delivery of holistic packages of individual care support; Demonstrates a sincere interest in working with our specific client group; Successfully passed DBS screening; Patience, compassion & a positive attitude at all times; Demonstrate eagerness to engage in vocational training programs, continually enhancing skills and knowledge; Display initiative and autonomy

Benefits

Enhanced occupational maternity and adoption pay; Enhanced occupational paternity pay entitlement; Death in Service Payment; Pension scheme; Benefits and Well-being Platform; 28 days annual leave (pro rata); Cycle to work scheme; Refer a friend scheme – earn £300 per referral; Blue Light Card eligibility – exclusive staff discounts at big brands for you; Flexible hours, part and full time available; Local work and paid mileage; Paid training – online and face to face; Self-development – progression opportunities; Access to our in-house app; Work for the largest care company in the UK!; No experience necessary