Receptionist 

Receptionist role at the Leonardo Royal Hotel Oxford. The role supports the Front Office department, organises check-in and check-out processes, and acts as the first point of contact for guests, delivering a high standard of service in line with company and hotel standards.

Responsibilities

Support the smooth running and objectives of the Front Office department; Create memorable moments for guests in line with company and hotel service standards; Collaborate closely with other departments within the hotel; Act as an ambassador for the hotel and the wider Leonardo Hotels estate; Organise all aspects of the check-in and check-out processes; Offer guests a high level of service as the first person guests meet

Requirements

Passionate to make a difference and eager to bring new ideas; Courteous to guests and colleagues at all times; Use knowledge to offer guidance and local recommendations for a great stay in the city; Top-notch organisational skills; Dependable and a reassuring influence for guests

Benefits

Special rates on Leonardo Hotel rooms across the UK & Europe; Company-wide recognition scheme with vouchers for high street shops; Talent referral scheme; Thank You Week; Wellbeing Calendar; Ongoing job-related training programmes with clear paths for progression; Learning Bites, 'Come Join Us Guest Care' training and Wellbeing webinars