Regional Cleaning Business Lead | FIFO | 8:6 Roster | Western Australia

Sodexo are currently seeking a Regional Cleaning Business Lead to join the team in a permanent, full-time capacity working across our IFMS contract on site, 8 days on 6 days off. The purpose of this role is to be a subject matter expert to provide continuous improvement and innovation for Accommodation Room Standards and site cleaning activity. Ensure all cleaning segments of the site service delivery are aligned with best practice and business processes while working collaboratively with Administration teams to support integrated service delivery outcomes. Act as an internal consultant to provide strategic and practical advice and training to improve contract performance. Lead structured onboarding, capability development and quality assurance governance to ensure consistent cleaning across the IFMS portfolio.

Responsibilities

Ensure positive feedback from all stakeholders by driving a customer centric approach to service and committing to continuous improvement of service output; Train cleaning leaders across sites to demonstrate the IFMS collaboration model behaviours; Continuously search for and improve ways of working to minimise cost and increase effectiveness; Meet agreed deadlines and ensure key stakeholders are satisfied with the level of service; Ensure quality, health, safety, environmental and compliance targets are met or exceeded; Consistent application and control of cleaning activity across the accommodation site portfolio; Enhanced resident experience through continuous service improvement and innovation; Support an on-site rotational 8:6 roster, with Sodexo Support Centre visitation as required; Onboard and train personnel with limited understanding of system, process and frontline duties; Ensure consistency in cleaning practices and standardisation across the portfolio; Investigate and drive process improvement to reduce the administrative burden for customer facing administrators; Drive ongoing review and development of streamlined work practices for site based teams; Provide expertise to assist in solving escalated operational issues; Support cleaning supervisors and teams to meet operational deadlines; Provide advice and recommendations for improving supporting technology systems; Demonstrate commitment to health and safety and Diversity and Inclusion as a role model; Generate daily, weekly and monthly reports for regional cleaning targets and KPIs; Deliver target training interventions based on audit findings and KPI trends; Create and manage Performance Improvement Plans for segment performance; Conduct structured quality assurance audits across sites; Maintain regional forecasting cleaning and accommodation reporting; Work collaboratively with Accommodation teams to support efficient room turnaround and readiness; Support alignment between room allocation planning and cleaning delivery capability across sites; Deliver training, structured onboarding and adherence to Housekeeping Visual Standards

Requirements

Minimum of 3-5 years' experience in a similar role and/or as a site-based cleaning supervisor; Experience in accommodation and cleaning services in remote locations; A C Class Australian Driver's License; Demonstrate high level analytics and problem-solving skills; Ability to analyse and synthesise high volumes of data and present the information in meaningful and accurate reports; Expertise in identifying the key performance drivers of the business and developing benchmarks to assess and manage contract and service performance; Expertise in understanding key performance indicators of the contract, then implement solutions; Success in remediating under-performance; Excellent customer service focus; Strong communication skills; Advanced Excel skills; Familiarity with Dashboards and SharePoint; Ability to work autonomously in remote locations

Nice to have

Demonstrated expertise in managing remote site cleaning teams; Experience with CRM and Power BI

Benefits

Competitive salary; Many development opportunities; Outstanding benefits and recognition program