Registered Client Associate

Families don’t have to be people who live together or are related to one another. They are people who are there for each other, helping to plan together, and looking forward to sharing in each other’s achievements. At ZK Financial Group, we are seeking a Registered Client Associate to be part of our family. The ideal candidate has strong communication skills, experience working in the financial industry, and is detail oriented. Additionally, you must love dogs! (Yes, we said dogs; our office is dog friendly.)

Responsibilities

Service daily client inquiries over the phone and in-person, including scheduling meetings and greeting clients; Work both independently and within a dynamic team environment to provide administrative support to the financial advisors and branch office; Open new client accounts, process money movement, and research information as needed; Ensure client paperwork and documentation is accurate prior to submission and processing. Follow up to ensure accurate completion; Prepare letters, forms, and reports to assist with servicing existing clients and prospecting for new clients; Prepare various business summary reports and client-specific reporting as needed for review by the financial advisor; Create and maintain records and files utilizing Client Relationship Management (CRM) software; Actively engage in available training/cross-training and educational and/or professional development opportunities to remain current on industry policies and procedures; Perform other duties and responsibilities as assigned

Requirements

Strong communication skills; experience working in the financial industry; detail oriented; must love dogs; knowledge of company’s working structure, policies, mission, and strategies; knowledge of general office practices, procedures, and methods; knowledge of basic investment concepts, practices and procedures used in the securities industry; knowledge of financial markets, products and industry regulations; skill in Client Relationship Management (CRM) software; skill in Microsoft Office; skill in effective communication (in-person, virtual, phone and mail); ability to operate standard office equipment and use required software applications; ability to analyze and research account information; ability to organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment; ability to take initiative and proactively follow up on submitted items to ensure completion; ability to handle stressful situations and provide a high level of customer service in a calm and professional manner; ability to analyze problems and establish solutions in a fast-paced environment; ability to use mathematics sufficient to process account and transaction information; ability to use appropriate interpersonal styles and communicate effectively; ability to work both independently and as part of a team; ability to provide a high level of customer service; SIE, Series 7, 66, or equivalent – or willing to obtain in stated period; 2+ years of industry experience; general experience 3 to 6 years

Nice to have

Bachelor’s degree preferred

Benefits

Medical + HSA Contribution; Retirement + Match; PTO + Market Holidays; Dog-friendly office