Registered Nurse or Paramedic - Case Management - Patient Logistics Center

The Patient Logistics Coordinator serves as the central clinical and operational coordination point for Pafford Medical Services' air and ground critical care transport program in partnership with University Health and University Health Children's. Operating from the Patient Logistics Center, the Coordinator—who is a licensed Registered Nurse or Paramedic—coordinates patient movement utilizing air ambulance, critical care ground, ALS, BLS, and specialty transport resources while serving as the primary liaison among hospital departments, EMS communications, transport crews, referring facilities, and receiving facilities to facilitate safe, timely, and efficient patient transfers.

Responsibilities

Coordinate air ambulance, critical care ground ambulance, ALS, BLS, specialty transport, and other patient transportation resources; Serve as primary liaison among hospital departments, Patient Logistics Center, EMS dispatch, transport crews, referring and receiving facilities; Coordinate patient acceptance activities in accordance with established protocols; Monitor transport requests from initiation through patient arrival and provide status updates; Collaborate with transport clinicians to ensure all required documentation, physician certifications, clinical reports, imaging, and transport records are complete; Identify barriers that could delay patient movement and proactively coordinate solutions; Support bed management and patient throughput initiatives; Maintain awareness of transport resource availability; Work with hospital nurse case managers, social workers, physicians, discharge planners, and care coordination teams; Advocate for patients; Educate patients and families regarding the transport process; Deliver exceptional customer service; Prioritize transport requests based on patient acuity, resource availability, physician direction, and organizational protocols; Maintain frequent communication with transport crews, dispatch, hospital departments, and leadership; Handle sensitive information with HIPAA compliance and patient confidentiality; Operate multi-line telephone systems, two-way radios, secure messaging platforms, video conferencing systems, and other communication technologies; Document patient interactions, transport activities, communications, and operational information accurately; Participate in quality improvement and performance improvement initiatives; Maintain compliance with hospital policies, Pafford Policies, and state and federal regulations

Requirements

Current, unrestricted licensure as a Registered Nurse or Paramedic; Oklahoma licensure or reciprocity required upon date of hire; Minimum of three (3) years of clinical experience; Must possess and maintain BLS; Excellent computer proficiency (MS Office and Google Workspace) with the ability to operate multiple software applications simultaneously; Must possess and maintain an unrestricted state driver's license; Excellent verbal and written communication skills; Ability to work independently while functioning as an integral member of a multidisciplinary healthcare team

Nice to have

ACLS; PALS; Experience in hospital case management, patient logistics, transfer center operations, EMS communications, healthcare dispatch, emergency department operations, or critical care transport; Knowledge of hospital operations, patient flow, utilization management, and healthcare reimbursement principles; Familiarity with air medical transport, critical care transport, EMS systems, interfacility transfer processes, and reimbursement principles; Understanding of EMTALA requirements, HIPAA regulations, CMS Conditions of Participation, healthcare accreditation standards, and State Health Department guidelines; Experience working in a multidisciplinary healthcare environment with physicians, nurses, case managers, EMS personnel, and hospital leadership