Rental Operations Agent - Car Rental Industry

Do you bring a genuine can-do attitude to everything you do? Do you enjoy working with people, even when things get busy? You will work in a fast-paced environment placing the customer at the heart of everything you do. Avis Budget Group is a leading global provider of mobility solutions, operating the Avis, Budget and Zipcar brands, with more than 11,000 locations in approximately 180 countries.

Responsibilities

Owning the full rental experience from vehicle preparation, interacting with customers to handling returns; Providing excellent face-to-face customer service; Being a brand ambassador, positively promoting our products and services; Working towards targets to increase productivity and sales; Cleaning and preparing vehicles to ensure they are presented to customers in a safe, clean, and rental-ready condition; Ensuring that the rental car lot is organized and well-maintained

Requirements

A genuine can-do, positive attitude; Someone reliable and motivated, who sees every day as a chance to improve; Excellent communication skills; Team-player; Someone who enjoys working flexibly as the role is annualised hours based, and who's comfortable moving between hands-on tasks and customer-facing work; A full valid driving licence with 12 months' experience

Nice to have

Previous customer service experience

Benefits

Salary of £26,545.00 yearly, plus uncapped commissions with the potential to increase on-target earnings; 33 days holiday inclusive of bank holidays; Discount account giving access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and more; Employee Assistance Programme (EAP) provided by Health Assured, 24/7 support for mental health and wellbeing; Employee discounts on car rental across Avis Budget Group; Opportunity to earn monthly commission