Research Operations & AI Enablement Lead (Open)

The Research Operations & AI Enablement Lead sits within the Global Insights & Strategy team, part of Global Marketing (Marketing, Brand & Communications). The role sits at the intersection of strategy, operations and enablement, building and scaling the operational and AI foundations of the Insight function so the team can move faster, work smarter and focus on high‑value insight and strategy. You will lead the AI enablement agenda for the Insight team (where and how AI supports our work), own core team operations (budget, suppliers and team cadences), and run research operations (tools, governance, compliance and recruitment). By combining strong operations skills with technical curiosity and a service mindset, you will increase the speed, quality and strategic impact of the Insights team while ensuring responsible, compliant and cost‑effective delivery.

Responsibilities

Define and maintain the AI roadmap for the Insight team; Plan and run AI pilots with defined success criteria; Own a concise AI playbook covering workflows, prompts, templates and guardrails; Partner with Legal, Privacy, InfoSec and central AI teams to ensure responsible AI use; Maintain the inventory of research tools and platforms; Ensure research tools and practices are GDPR-compliant; Oversee respondent recruitment processes; Create and maintain lean operations templates and checklists; Support annual planning and in-year tracking of insight budgets; Coordinate the team rhythm; Maintain and evolve core ways of working

Requirements

Bachelor's degree in a relevant field (e.g. Business, Operations, Marketing, Information Systems) or equivalent practical experience; Experience in operations, programme management, research operations or marketing operations; Hands-on familiarity with research tools and workflows (e.g. survey platforms, UX testing tools, panels, insight repositories); Experience managing suppliers, contracts and budgets (planning, tracking, renewals, value assessment); Experience owning or overseeing AI tool adoption and development of AI workflows; Strong process and systems thinking; Technically curious; Stakeholder management – credible with researchers, PMs, designers, marketers and ops/finance partners; Clear written and verbal communication, including playbooks, how-to guides and training materials; Comfortable with change and ambiguity; Ability to thrive in a fast-paced, high-tech environment; Service-oriented; Experiment-driven; Methodical and detail-oriented; Ethical and responsible

Nice to have

Experience ideally within insights, research, analytics, product or marketing

Benefits

flexibility, tools and support to do your best work and grow your career; flexible working options; time off; competitive pay; well-being programs