Researcher, Figma Design

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. The Figma Research team is hiring an experienced researcher to support our core product, Figma Design, and actively shape and execute research to drive scale, tap new opportunities, and ensure Figma continues pushing innovation in design and production tooling. Partnering with Product, Design, and Engineering, you'll bring a deep passion for research and strategy, pushing the envelope with AI-led experiences and laddering key user needs to critical product decisions. This is a full time role that can be held from one of our US hubs or remotely in the United States.

Responsibilities

Help Figma grow and innovate by delivering strategic research and recommendations and materially influencing the vision and strategy for Figma Design; Partner closely with product leaders to identify opportunities, generate strategy, and define success; Break down complex business challenges into clear research plans; own the end to end research process and leverage strong storytelling skills to deliver meaningful impact to Figma's businesses; Translate research insights into a compelling narrative that shapes product roadmap priorities; Advocate for the role of Research as a strategic partner in the business process

Requirements

7+ years of experience in UX research or user insights at a high growth B2B SaaS company; Expertise in utilizing a variety of research methodologies, including both qualitative and quantitative techniques, to address product challenges spanning from opportunity identification, concept testing, to feature iterations, including research on AI-powered features or products exploring AI applications; Demonstrated success in identifying assumptions that underpin key challenges, prioritizing the most critical assumptions, and creating right sized research approaches to test those critical assumptions; A proven track record of gaining buy in from executive stakeholders and cross disciplinary partners, transcending mere research mechanics and findings to articulate a larger user story, and the "so what" to inspire action; Ability to balance speed, rigor, and competing inputs, pivoting direction, weighing user research, strategy, business insights, and team input in decision-making, and seeking solutions in creative ways

Nice to have

2+ years in product design, user centric product management, product development, and/or front end engineering; A familiarity and depth of experience using Figma's products

Benefits

Equity; Health, dental, and vision coverage; Retirement benefits with company contributions; Parental leave and reproductive or family planning support; Mental health and wellness benefits; Paid time off; Paid sick leave and holidays; Employer-provided paid flexible PTO; Company recharge days; Cell phone and home internet reimbursements; Lifestyle spending accounts; Sales incentive compensation for most sales roles; Annual bonus plan for eligible non-sales roles