Reservation Manager

As Reservations Manager you will drive the performance of the reservations team on property. You will ensure that all SOP's are being adhered to, responsible for training and coaching the team members and monitoring their performance. You will further be responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team memebrs. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will drive the communication to other relevant departments, all realistic expectations of guests are met, and reservations are honoured. You will assist Revenue Management with inventory management, including maintenance of allotments, group blocks, and rate codes in all applicable systems. You will take personal responsibility for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

Responsibilities

Drive the performance of the reservations team on property; Ensure all SOPs are being adhered to; Responsible for training and coaching the team members and monitoring their performance; Responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members; Ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to; Drive communication to other relevant departments, all realistic expectations of guests are met, and reservations are honoured; Assist Revenue Management with inventory management, including maintenance of allotments, group blocks, and rate codes in all applicable systems; Take personal responsibility for driving up-selling within the property and ensure optimal use of all distribution channels.

Requirements

Ideally a College degree in hotel management; 3 years experience in hotel reservations and rooms divisions; Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels; Understand the dynamics of regional & local market, local competitors and events of the destination.

Benefits

A dynamic work culture in the most beautiful environment; Competitive Compensation & Benefits Package; The opportunity to be part of our successful Brands in the Maldives; Great career development and opportunities with Minor Hotels