Reservations Coordinator

Constance Moofushi , located in the Maldives, is a unique resort where barefoot luxury meets laid-back charm. Life at Moofushi is all about passion, teamwork, and creating unforgettable guest experiences in a stunning island setting. If you’re looking to grow, contribute, and be part of a caring and multicultural team, your journey starts here.

**JOB SUMMARY** The Reservations Coordinator manages all guest reservation details prior to arrival and maintains comprehensive guest profiles and preferences to deliver personalized service. Key responsibilities include: - Process and verify all reservation summaries and special requirements from the Central Reservation System (CRS)

Responsibilities

Handle all telephone communications in a professional and courteous manner - Coordinate with other departments to ensure seamless guest experiences - Maintain and update guest profiles and preferences in the reservation system; Comply with all required trainings, including Fire, Tsunami, and First Aid standards, and stay current with market trends and competitor information - Demonstrate passion and professionalism in all guest interactions, maintaining an elegant demeanor and attentive service approach

Requirements

Diploma or Bachelor’s Degree in Hospitality Management, Tourism, or a related field.; Minimum 2 years of experience in hotel/resort reservations or Front Office.; Good knowledge of reservation systems, PMS, and online booking platforms.; Strong communication, customer service, and coordination skills.; Good command of English, both written and spoken.; Strong attention to detail and organizational skills.; Ability to handle bookings, amendments, cancellations, and guest inquiries efficiently.; Proficient in MS Office, particularly Excel and Outlook.; Ability to work under pressure and meet deadlines.; Additional language skills are an advantage.