Resident Coordinator

You are the face of Urby! From the moment new prospects and residents see you at the welcome desk or package room, they’ll feel welcome and know they’re in good hands. The RC team promotes our brand by exemplifying outstanding customer service at every interaction. Our ideal candidate is an optimistic team player, who is comfortable working in a fast paced environment. This position provides various opportunities for career growth and development.

Responsibilities

Welcome residents and new prospects; Oversee lobby and café areas to ensure brand standards; Help walk-in guests with basic leasing information; Promote local preferred vendors and provide recommendations; Assist with resident events and programming; Encourage residents to leave Google reviews; Assist residents with troubleshooting and submission of work orders; Coordinate incoming residents on move-in day and complete move-in inspections; Assist with packages and deliveries, including signing for, scanning, logging, sorting, and storing packages; Manage garage parking, access cards, and resident vehicle information; Maintain safety and security of the building and follow proper procedures; Ensure emergency maintenance protocols are observed; Assist with new resident orientation; Help residents with lockout issues; Communicate important information to management and RC team; Ensure privacy and confidentiality for residents; Respond to resident complaints and provide service recovery; Prepare and send shift reports; Promote teamwork and communication with other departments

Requirements

Optimistic team player; Comfortable working in a fast paced environment; Strong interpersonal and communication skills; Ability to communicate in English clearly and pleasantly in person, in writing, and by telephone; Ability to problem solve and think on your feet; Guest-service oriented; Prior work experience in guest services, front desk, or related professional area; Adherence to uniform, grooming and personal hygiene standards and expectations; Frequently standing up behind the desk and in lobby area; Carrying or lifting items weighing up to 30 pounds; Ability to operate various property management and operating systems

Benefits

Generous PTO policy + EOY rollover; 10 paid company holidays; Paid parental leave; 401k + company match; Discounted employee rent program; Free parking + pre-tax commuter benefits; Monthly spot bonus programs; Employee referral incentive; Discounts at all in-house cafes; Gym + pool access at any Urby location; 80% employer sponsored Cigna medical, dental, vision plans; HSA + FSA with up to $2,500 company match; Mental health support available through Ginger; Social work environment; Company outings including beach party day; Complimentary snacks and monthly team lunches; Casual but cool dress code; Networking events; Cross-training programs; Tuition reimbursement; Micro bonuses for being mentioned in online reviews