Resident Coordinator

You are the face of Urby! From the moment new prospects and residents see you at the welcome desk or package room, they’ll feel welcome and know they’re in good hands. The RC team promotes our brand by exemplifying outstanding customer service at every interaction. Our ideal candidate is an optimistic team player, who is comfortable working in a fast paced environment. This position provides various opportunities for career growth and development.

Responsibilities

Welcome residents and new prospects; Oversee lobby and café areas to ensure brand standards; Rearrange books/game pieces; Wipe down tables and remove garbage; Adjust/fluff chairs and pillows; Help walk-in guests with basic leasing information; Promote local preferred vendors; Support resident events and programming; Encourage residents to leave Google reviews; Assist residents with troubleshooting and submitting work orders; Ensure emergency maintenance protocols are observed; Maintain safety and security of the building; Coordinate incoming residents on move-in day; Direct and set up elevator for movers; Complete move-in inspections; Assist with new resident orientation; Help residents with lockout issues; Assist delivery vendors to load and unload packages; Sign for, scan, log, sort, and store incoming packages; Notify residents for packages; Assist with garage parking management; Reprogramming garage access cards; Updating resident vehicle information; Assist with garage and system audits; Relay important information to management office and RC team; Ensure privacy and confidentiality for residents; Respond to resident complaints; Prepare and send shift report; Promote teamwork and quality service; Communicate feedback and ideas with property management team

Requirements

Must be available to work weekends; Optimistic team player; Comfortable working in a fast paced environment; Strong interpersonal and communication skills; Ability to communicate in English clearly and pleasantly in person, in writing, and by telephone; Ability to problem solve and think on your feet; Guest-service oriented; Prior work experience in guest services, front desk, or related professional area; Adherence to uniform, grooming and personal hygiene standards and expectations; Frequently standing up behind the desk and in lobby area; Carrying or lifting items weighing up to 30 pounds; Ability to operate various property management and operating systems

Benefits

Generous PTO policy + EOY rollover; 10 paid company holidays; Paid parental leave; 401k + company match; Discounted employee rent program; Free parking + pre-tax commuter benefits; Monthly spot bonus programs; Micro bonuses for being mentioned by name in online reviews; Employee referral incentive; Discounts at all in-house cafes; Gym + pool access at any of our Urby locations; 80% employer sponsored Cigna medical, dental, vision plans; HSA + FSA with up to $2,500 company match; Mental health support available through Ginger; Social work environment with fast paced start-up energy; Company outings including a beach party day; Complimentary snacks and monthly team lunches; Casual but cool dress code; Networking events; Cross-training programs; Tuition reimbursement