Restaurant Server

Position is for the Origin Hotel Kansas City restaurant called Show Pony. A Restaurant Server is to interact with all guests and ensure they have a great experience when dining. A server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and any issues that may arise are quickly resolved.

Responsibilities

Greet all customers warmly; Adhere to grooming and appearance standards; Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks; Take guest food and beverage orders accurately; Knowledge of current menu choices, specialties and menu deviations; Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks; Ensuring a memorable dining experience; Properly open and pour wine tableside; Accurately record revenue and accept cash, credit card, room charges and direct billing payments; Perform basic cleaning tasks as needed or directed by supervisor; Assist with special events if needed; Answer telephone using appropriate etiquette; Develop and maintain positive working relationship with co-workers and others; Bus tables and assist with processing dirty dishes if necessary; Assist kitchen with prep work or plating if necessary; Clean all front of the house areas including windows, light fixtures and entrance as assigned; Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned; Performs other duties as assigned, requested or deemed necessary by management

Requirements

Prior guest relations training; Knowledge of proper food handling; Strong written/verbal communications skills; Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision; Punctuality and reliable attendance are required; Proper food safety training and certification as described by law; Experience working with computers (MS Office/Google) POS (Micros, Aloha, etc.) and reservation software (Open Table); Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely; Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 25 pounds

Nice to have

One year of prior food and beverage experience preferred