Restaurant Team Member

Want to change up your career and join a company where there’s never a dull moment? Where you can work with like minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK and we need brilliant people like you to help us. As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best loved bakery items that our guests have come to enjoy, your energy and passion for guest service is what will make you a top team member in this fast-paced environment.

Responsibilities

Welcoming every customer with a smile and being genuinely friendly at all times; Delivering fast, friendly and accurate service to all customers; Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager; Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards; Carry out temperature checks and record as per company process; Complete daily and weekly cleaning schedules as per cleaning chart; Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation; Adhering to restaurant performance standards for crew stations and as per shift manager directions; Being aware of the goals and targets of the restaurant; Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations; Report all work related near misses, injuries and illnesses as soon as possible; Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed

Requirements

Positive team player; Previous customer service experience within a dynamic, fast paced environment; Excellent communication skills; Strong focus on the customer; Flexibility to work a range of hours including early mornings, afternoons, evenings and weekends

Nice to have

Passion for fantastic customer service; Thrive on customer satisfaction; Healthy obsession with coffee

Benefits

Opportunity to grow with us and carve a glorious career