Retail Advisor

We are looking for a Retail Advisor (Inbound Field Specialist) to be the face of the company at our Mississauga location. Since the entire car-buying process is online, the Retail Advisor is the first Clutch employee customers meet when they pick up or sell their vehicle. The role offers the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role.

Responsibilities

Deliver a uniquely special experience to each customer; Provide exceptional customer service, addressing customer needs, resolving issues and ensuring satisfaction at every touchpoint of the appointment; Inspect vehicles, carefully assessing cosmetic and mechanical aspects to identify potential issues; Accurately and efficiently complete customer paperwork; Take thorough notes in the customer tracking system; Assist other team members with various tasks as necessary

Requirements

High school diploma or equivalent; 1+ years experience in the automotive industry (an asset); 2+ years of customer-facing experience; G driver's license (valid in Ontario); 3 years of clean driver's abstract with no major infractions; Clean criminal background check; Legally authorized to work in Canada; Minimum of 40 hours per week, with overtime as needed; 4 weekday plus 1 weekend date working schedule

Nice to have

Valid OMVIC License; A passion for cars and the automotive industry; Experience with warranty products

Benefits

Comprehensive benefits plans including healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage, starting from day 1; Above market health & dental benefits; OMVIC license support provided by the company; Top-of-market compensation packages; Autonomy & ownership over the role and process