Retail Associate

We are looking for a highly motivated, and customer focused to join our team as a Retail associate! This individual will be responsible for generating revenue and sales transactions through excellent product knowledge and providing excellent customer service with prompt service, as well as maintaining a fun, clean, and comfortable store environment. They will be working closely with different members of our team, so they will need to be quick on your feet and have an engaging attitude.

Responsibilities

Maintain a great relationship with all guests and members of the team; Maintain detailed knowledge of the hotel/resort and all events, amenities and directions to assist guests; Assist in creating unique and creative retail displays; Be a master of the POS system; Be highly organized with a strong understanding of where products can be found in the store; Maintain a cash bank; Be willing to jump in where needed to assist in delivering top service levels; Responsible for the knowledge of any promotions or special items in stock; Responsible for maintaining stock - all shelves are stocked and items needing ordered; Responsible for keeping area clean; Ascertains guest satisfaction and is a creative problem solver in the event of dissatisfaction; Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management; Balance house bank at the end of the shift and retrieve/return bank from vault to workstation

Requirements

Highly motivated and customer focused; Quick on feet and engaging attitude; Engaging and welcoming personality; Strong attention to detail; Ability to work under pressure in a fast-paced environment; Passion for creating an exceptional experience for all guests; Excellent communication skills; Ability to frequently bend, push/pull, and lift/carry up to 30 lbs and occasionally lift/carry up to 50 lbs

Benefits

Comprehensive benefits package for full-time employees; Medical insurance with employer contribution; Vision, dental, life, pet, and accident insurance options; 401(k) program with employer match and immediate full vesting; Paid time off; Exclusive discounts across portfolio of hotels