Returns Operations Analyst

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

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This role offers the opportunity to lead critical analytics and reporting that directly influence return trends and financial outcomes for the Moen business. You’ll investigate defects, partner across teams to resolve disputes, and drive returns‑reduction strategies through robust data insights and process improvements. A great fit for someone with a strong analytical foundation and a passion for operational excellence.

Location: This position is eligible for a hybrid work schedule, reporting into the Deerfield IL office.

Responsibilities

Manage and execute processes for recurring monitoring and reporting for Retail Returns including drivers, trends, and disputes.; Analyze new and existing data sources in conjunction with a working knowledge of Retail contracts to identify and dispute returns for the Moen business.; Support quality issue resolution by partnering with customers and internal teams (Sales, Returns Center, Operations, etc.) to investigate defects, resolve disputes, and improve processes and outcomes; Become an integral team member of the Returns Reduction Tasks force with Sales, Accounts Receivable, Customer Service, and Returns Operations to investigate trends and develop processes & systems for reduction in overall Returns burden to the Moen P&L.; Other duties and responsibilities as assigned.; Support quality issue resolution by partnering with customers and internal teams to investigate defects, resolve disputes, and improve processes and outcomes

Requirements

Bachelor’s degree in engineering, the sciences, or related field. Commensurate experience will be considered.; Minimum 3 years of relevant work experience.; Excellent written and verbal communication skills for dealing with all levels of staff, customers, suppliers, and operations.; Experience applying analytics to drive results and increase value.; Proficiency in analytical/data visualization tools such as Tableau, QlikView, QlikSense, etc.; Strong analytical, conceptual and problem-solving skills.