Revenue Management Analyst

The Revenue Management Analyst plays a central role in driving topline revenue performance through rigorous data analysis, group segment intelligence, and market dynamics evaluation. This position is responsible for generating, maintaining, and interpreting a broad suite of revenue management reports — with particular emphasis on group business patterns, group pricing strategy, demand forecasting, and competitive market positioning. The Analyst serves as a key analytical resource supporting the Revenue Management team's ability to make informed, data-driven decisions that maximize total hotel revenue.

Responsibilities

Drive topline revenue performance through data analysis, forecasting, group intelligence, and market evaluation; Serve as a key analytical resource supporting data-driven revenue decisions and total hotel revenue optimization through the use of Power BI and AI/LLM platforms, including CoPilot, Claude and ChatGPT; Support pricing, inventory, forecasting, and commercial strategy initiatives across the resort; Generate, maintain, and distribute daily, weekly, and monthly revenue management reports; Analyze booking pace, demand trends, market conditions, and competitive positioning; Monitor group booking patterns, lead times, cancellation trends, and wash factors; Produce group pickup, forecast, displacement, and profitability analyses; Evaluate group pricing opportunities and displacement risks; Analyze seasonality, compression periods, soft dates, and market events impacting demand; Track group actualization versus contracted room blocks and identify wash trends; Participate in group pickup and forecast meetings and assist with availability management; Create executive-ready reports, presentations, and meeting materials; Support ad hoc analyses and special commercial projects; Explore and introduce Artificial Intelligence (AI), business intelligence, and automation tools to improve forecasting, reporting, and decision-making; Identify opportunities to streamline and automate recurring analytical processes; Collaborate with Sales, Catering, Front Office, and Revenue Management teams to ensure data integrity and strategic alignment; Maintain and support revenue management systems and reporting platforms; Exercise discretion and independent judgment when evaluating new programs, new services and new ideas; Stay abreast of property goals in order to create, support and present departmental goals to executive leadership; Continue to learn and be on the forefront of new technology for the hotel industry; Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards; Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience; Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction; Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Guest Services, Front Office, F&B, Golf Course and Executive Offices; Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management; Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy; Perform other functions as needed

Requirements

Minimum 2 years of hospitality experience in Revenue Management, Reservations, Front Office, or a related analytical discipline; Advanced understanding of group demand, pricing strategy, displacement analysis, and revenue optimization principles; Data-driven and highly analytical; Ability to work varied shifts, including weekends and holidays; Advanced Microsoft Excel skills, including data modeling, pivot tables, and advanced formulas; Strong analytical, problem-solving, and forecasting capabilities; Strong written and verbal communication skills with the ability to present recommendations to leadership; Curious, innovative mindset with interest in AI, automation, and process improvement; Ability to function well under pressure, manage multiple priorities, and meet established deadlines; Must possess mature personal discretion and sound judgment; Strong leadership abilities, sound judgment, superior problem solving and decision-making skills; Excellent organizational, analytical and project management skills, with particular attention to quality and detail; Interpersonal skills and customer service skills to deal effectively with all business contacts; Professional appearance and demeanor; Authorization to work in the US as defined by the Immigration Act of 1986

Nice to have

Experience with forecasting, group analysis, revenue reporting, or competitive market analysis; Experience with hotel PMS, revenue management systems, and sales & catering platforms