Revenue Recovery Representatives

CPI Security, a leader in the security and automation solutions industry, is looking for a Revenue Recovery Representative to join our growing team at our headquarters in Charlotte, NC! We are looking for a Revenue Recovery Representative who is driven and passionate about reducing delinquency and providing outstanding service to our customers. The ideal candidate will be a high-energy individual who is self-motivated, detail-oriented, and possesses the ability to multi-task in a fast-paced, team-oriented environment. The hours for this position are Tuesday to Friday 12-9 and Saturday 9-5 with Sunday and Monday off.

Responsibilities

Manage collection efforts with a high level of persuasiveness and professionalism; Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts; Place account on hold for incoming orders until payment is received; Document daily collections activity including, but not limited to, emails sent as well as inbound and outbound phone calls; Place outbound calls to delinquent customers to collect past due billing; Receive inbound calls from customers that wish to make payments or payment arrangements; Print, fold, and mail dunning letters to delinquent customers; Audit the cancel reason report on a monthly basis; May have additional duties as assigned by Management

Requirements

High school diploma required

Nice to have

Minimum of 2 years B2C and soft collections experience

Benefits

Comprehensive and on-going training including leadership development; Medical, dental, and vision insurance; 401(k) with company match; Short-term and long-term disability; Life insurance options; Company paid holidays; Floating holiday; PTO; Free monitored security system after 90 days