Risk Operations Specialist

Responsibilities

Handle frontline fraud decisioning to support ongoing business needs; Manage escalations related to Risk decisioning through cross-functional collaboration; Complete Zendesk tickets and written communications related to end users, internal escalations, partnerships or live payments according to relevant prioritization; Communicate with customers via phone around account recovery efforts; Contribute to projects, collaborate with team members on squad tasks, and proactively drive new initiatives

Requirements

1+ years of experience within risk, customer experience or payment operations, ideally in the fintech space; 1+ years experience working with ZenDesk; Available to work between 10AM through 7PM MST, Monday through Friday; Experience maintaining personal and group KPIs related to capacity and quality; Excellent interpersonal, collaboration and communication skills; Demonstrated ability to proactively problem solve and be a top-notch team player

Nice to have

Experience working on a global team

Benefits

Competitive compensation packages; Medical, dental, vision: 100% coverage, FSA and HSA; 401K matching; Wellness: financial, physical, emotional, social, and community support; Time Off: vacation time, sick days, holidays, parental leave and wedding days; Office culture: Remote work in the state of Colorado with site level social events and ad hoc in person team working sessions; Growth and development: workshops, mentorship programs, and team building activities