Robot Operations Manager

Kovari develops frontier technology to transform physical businesses. We partner with established operators to change how they run, and we build and operate businesses of our own through our subsidiaries. You will lead the on-site operators who run our robots every day. You own the team, the shifts, and the results: robots working safely, consistently, and at the pace our customers need. Your operators are also the front line of our data flywheel, so how well they work shapes how fast our robots improve. We are based in San Francisco and work in person.

Responsibilities

Hire, train, and lead teams of on-site robot operators; Build shift schedules and staffing plans across sites; Set standards for safety, task quality, and data quality, and hold the team to them; Track operator and robot performance: tasks completed, interventions, uptime, throughput; Coach operators, run daily standups, and handle performance issues directly; Work with customer staff to fit robots into their daily workflows; Capture field issues and operator feedback and route them to engineering; Write and improve playbooks for operating, escalating, and handling incidents

Requirements

Experience managing frontline or hourly teams in operations, hospitality, logistics, or similar; Track record of hiring, training, and retaining strong operators; Comfort running multi-shift, multi-site schedules; Data-driven: you run the team on metrics, not gut feel; Calm under pressure and clear with both customers and engineers; Comfort with technology; Willingness to be on site and step in when needed; Bias toward action: solve today's problem, then fix the system behind it

Nice to have

Robotics experience