Robotics Field Service Technician

Join Contoro Robotics – Revolutionizing Warehouse Automation with Cutting-Edge Robotics

At Contoro Robotics , we're on a mission to solve labor challenges through advanced robotic solutions. Headquartered in Austin, TX , our fast-growing startup is transforming the supply chain industry with our flagship warehouse automation technology. Our team is made up of top-tier experts in robotics, AI, and logistics , working together to push the boundaries of automation.

We’re looking for talented and ambitious individuals to join us on this journey—helping shape the future of robotics while growing alongside a world-class team. If you're passionate about innovation, problem-solving, and making a real-world impact, we want to hear from you!

Employment Type: Contract-to-hire

Location: Morgantown, WV

Location Requirement: Local candidates only (must reside within commuting distance of the deployment site; no relocation assistance or remote work available)

Job Overview

We are seeking a hands-on, customer-focused Robotics Field Service Technician to support our robotic unloading systems in real-world warehouse environments. This role involves operating robotic systems, providing on-site technical support, and maintaining strong communication with customers. You will be the face of our company on the ground, ensuring reliable operation and excellent service delivery. Must be a local resident able to report on-site for the duration of the contract; this role does not offer relocation or remote work options

Contract Details

- Duration and renewal terms to be specified per engagement
- Schedule will align with on-site facility operating hours

Responsibilities

Troubleshoot, repair, and upgrade robotic systems; Troubleshoot electro-mechanical issues in real time and restore the system to operational condition with minimal downtime, escalating to remote engineering support when needed; Diagnose and repair mechanical, electrical, and pneumatic faults, including work on sensors, motors, and robotic arms; Read and understand schematics, troubleshooting guides, and other documents to isolate problems; Support equipment upgrades and modifications; Perform preventative maintenance; Track and share maintenance records; Replace worn or failed components; Perform calibrations and daily readiness checks; Keep detailed reports; Document activities, repairs, and system performance through detailed field reports and Jira tickets; Track and manage on-site spare parts and consumables to maintain adequate supply; Maintain Customer Relations and a Safety Forward Mindset; Interface directly with on-site customer staff, keeping them informed and ensuring a strong working relationship; Follow all site safety procedures, including lockout/tagout and required PPE

Requirements

Associate’s Degree in Mechatronics, Electrical Engineering Technology, Mechanical Engineering Technology, Robotics or related technical field; 2+ years of experience in Robotics or Field Service; Ability to work independently in fast-paced environments; Physically able to lift up to 50 lbs, stand and walk for 8-10 hours, and maneuver in and around equipment including tight spaces; Willing to work in a warehouse environment that may not be climate controlled; Flexible on shift coverage, including occasional overtime and on-call support as required; Valid driver's license; Authorized to work in the United States; Strong communication skills; Prior experience in a customer-facing or field service role

Nice to have

Bachelor’s Degree in Mechatronics, Electrical Engineering Technology, Mechanical Engineering Technology, Robotics or related technical field; Experience in automation, robotics, or warehouse operations; Experience working on AC and DC electrical systems, specifically 480VAC systems; Familiarity with industrial robot arms (KUKA, Fanuc, or similar); Familiarity with PLCs, HMIs, or servo/motor drives; Familiarity with Jira or other ticket management system; Familiarity with software systems especially Linux and ROS, as well as with command line interface