Robotics Maintenance & Field Service Technician II / III - South

Tutor is a robotics research and deployment company building generally capable robot hardware and AI. The Maintenance and Field Service team keeps customer robots running, supports customers, and provides feedback to improve products. The role sits at the intersection of Robotics, Operations, Manufacturing, and Engineering. Approximately 75% travel throughout the United States is required; most trips are short-duration service visits, and technicians are generally home most weekends.

Responsibilities

Deploy new robotic systems at customer sites, including installation, commissioning, validation, and customer handoff; Perform preventative maintenance on autonomous robotic systems; Troubleshoot mechanical, electrical, pneumatic, controls, and networking-related issues; Execute repairs, upgrades, retrofits, and field modifications; Support customer ramp-up and operational readiness following deployment; Work directly with customers to maximize uptime, reliability, and operational performance; Document failures, collect field data, and support root cause investigations; Partner closely with Engineering to improve product reliability and serviceability; Help develop maintenance procedures, service standards, troubleshooting guides, and best practices; Support product validation, pilot deployments, and new product introductions; Travel throughout the United States to support deployments, preventative maintenance, troubleshooting, upgrades, and emergency service events

Requirements

Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems; Strong mechanical aptitude and hands-on problem-solving skills; Ability to diagnose electrical, mechanical, pneumatic, and controls-related issues; Experience working with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC equipment, AGVs, AMRs, or similar systems; Ability to read electrical schematics, mechanical drawings, and technical documentation; Experience using hand tools, power tools, multimeters, and diagnostic equipment; Strong communication skills and customer-facing professionalism; Ability to work independently and take ownership of problems; Willingness to learn new technologies and operate in a fast-paced environment; Valid driver's license and ability to travel extensively

Nice to have

Robotics or automation experience; Field service experience; PLC troubleshooting experience; Networking or Linux experience; ROS experience; Startup or high-growth company experience; Military technical background; Fabrication, machining, welding, or 3D printing experience; Associate's or Bachelor's degree in Engineering, Robotics, Mechatronics, Electronics, Industrial Technology, programming, computer science

Benefits

Fully employer-covered health insurance; Managed 401(k); Unlimited PTO and all federal holidays off for full-time salaried employees; 16+ days of accrued paid time off plus 1.5x pay on federal holidays for hourly employees; Regular in-office meals; Team social events throughout the year