Room Attendant

Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.

• General cleaning of the room

- Remove all dirty linen after departure of a guest and replace with unstained, undamaged, cleaned linen
- Remove all trash and traces of personal belongings of guest on departure from room
- Replace all bathroom amenities
- Fulfill additional guests requests ( extra bed, extra amenities or loaned items)
- Provide customer service as per the standards of the Constance group.
- Liaise with Housekeeping staffs to ensure that incoming guest’s requirements are met.
- Deal with all guests’ queries and complaints swiftly and efficiently.
- Check all electrical appliances (lamps, hair dryers, telephone, mini-bar, TV, air-con, safe etc…).
- Check all other technical aspects such as door lock, black out, shower, hot-cold water, wc flush, blinds, curtains etc…
- Manage stock of pantry and trolley.
- Adhere to the dress, appearance and conduct codes established by the hotel.
- Monitor the progress of trainees to keep the training Housekeeper informed.
- Adhere to Occupational Safety and Health Act, local health and safety codes, and company safety and security policy.
- Adhere to fire alarm or any emergency statutory procedures in the event of fire.

• Maintain at all times Health and Safety practices

- Avoid hazardous habits such as placing javel water in an ordinary mineral water bottle
- Use the correct materials and equipment (EX: sprayers)
- Promote Energy efficiency & Environment, and identify improvement to support the Green Globe Policy.
- Report anything that may be considered a Health & Safety hazard.
- Report all accidents, however minor.
- Report anything or anyone suspicious to the Duty Manager immediately.
- Signing in and out for keys (cards).
- Returning all keys after work.
- Returning worksheet to office.

Qualification

• Middle or Secondary Education + Additional training or certificates in the relevant field is a plus.

Requirements

A minimum of 1 year of experience in hotel industry.; Proven experience working in a top luxury resorts is a plus.; Experience using industrial cleaning equipment and products is a plus.; Excellent organization skills.; Superb customer service to our guests.; Able to resolve guest complaints and queries promptly and in a polite manner.; Must be detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards.; Fluency in English or another language, written and verbal communication.; Knowledge of a second language is a plus.; Time management