ROOM SERVICE - Order Taker

The In-Room Dining Order Taker provides professional telephone and digital ordering service while accurately capturing guest requests, promoting Food & Beverage offerings, coordinating order timing, and communicating effectively with culinary and service colleagues.

Responsibilities

Answer guest calls promptly using established telephone standards; Professionally greet guests and verify required guest information; Maintain complete knowledge of In-Room Dining menus, operating hours, ingredients, preparation methods, beverages, and available modifications; Accurately enter orders into the POS or designated ordering system; Confirm the complete order with the guest before ending the interaction; Provide realistic delivery expectations based on established standards and current business conditions; Suggest beverages, appetizers, sides, desserts, and other enhancements when appropriate; Follow established procedures for allergies and dietary restrictions; Never make assumptions regarding ingredients or allergens; Communicate special requests clearly to culinary and service colleagues; Coordinate order timing and communicate delays proactively; Handle guest concerns professionally and escalate service-recovery situations as appropriate; Maintain knowledge of resort Food & Beverage outlets to assist guests when In-Room Dining cannot meet a particular request; Protect guest names, room numbers, payment information, and other confidential information; Assist with administrative, cashiering, or service-support responsibilities as assigned; Support other appropriate Food & Beverage functions based on business needs and training

Requirements

Excellent telephone etiquette and communication skills; Ability to multitask and accurately enter detailed orders

Nice to have

Previous restaurant, call-center, guest-service, or hospitality experience preferred; Working knowledge of POS systems preferred

Benefits

Comprehensive training and development programs; Opportunities for growth at every level; Supportive and engaging environment