ROOM SERVICE - Server

We are looking for a highly motivated and analytical individual to join our team as Food and Beverage Server. This individual is responsible for delivering food and beverages to guestrooms accurately, promptly, safely, and professionally while creating a personalized dining experience consistent with resort service standards.

Responsibilities

Review each order for accuracy before leaving the In-Room Dining area; Ensure all food, beverages, condiments, silverware, glassware, and requested accompaniments are included; Verify guest name, room number, order details, and special instructions; Maintain appropriate food temperatures during transportation; Deliver orders within established service expectations; Announce arrival and enter guestrooms only in accordance with resort security and guest-privacy procedures; Professionally set up the meal in the guestroom or designated area; Explain the order and identify items when appropriate; Obtain required signatures or process payment according to established procedures; Maintain guest confidentiality and never disclose room numbers or guest information; Follow established procedures for guestroom access and Do Not Disturb situations; Follow up on guest satisfaction when required; Retrieve trays, tables, and service equipment according to established procedures; Maintain corridors and public areas free of abandoned In-Room Dining equipment; Maintain cleanliness and organization of delivery equipment and service areas; Communicate delays, guest concerns, and service-recovery needs promptly; Assist restaurant operations or other appropriate Food & Beverage areas based on business needs and training; Perform other reasonable duties as assigned

Requirements

Strong guest-service and communication skills; Ability to navigate guestroom areas efficiently while protecting guest privacy

Nice to have

Previous restaurant, room service, or hospitality experience

Benefits

Comprehensive training and development programs