Sales and CRM Support Agent

- Contract Type: Permanent / 37.5 hours per week
- Salary: Up to £27,955.60 per annum depending on experience
- Location: Smethwick - Roebuck Lane B66 1BY
- Days of Work: Monday to Friday 8:00am - 16:00 and 10:00 - 6:00pm
- Hybrid Working: 3 days office based, 2 at home

DPD is a member of Geopost, one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of nearly £2 billion. We also deliver the best service, use the best technology and recruit and retain the best people in the industry.

Our Sales and CRM Support Team Manager is currently recruiting for a Sales and CRM Support Agent to join their highly skilled and friendly team. This role will be based from our Head Office in Smethwick.

As a Sales and CRM Support Agent your key focus will be to provide exceptional support to our customers as well as our Sales, Customer Relationship Managers & Franchisee’s ensuring all enquiries are dealt with professionally and in a time efficient manner.

Your key accountabilities will include;

About You

As the successful candidate your CV will clearly demonstrate that you have developed strong all round administrative and customer support experience ideally gained within a sales or similar environment.

Due to the nature of our business the ability to thrive in a busy and fast paced environment would be preferred.

Your strong organisational, customer service and computer literacy skills will be fully utilised in this role. Alongside these you will need to have;

Responsibilities

Dealing with inbound customer calls & emails professionally and efficiently within agreed SLA’s; Issuing customer price requests and advising on relevant customs information; Dealing with new customer account queries and entering new sales leads into Salesforce; Actioning new account paperwork; Processing quote amendments; Taking incoming calls and emails from Sales/Customer Relationship Managers (CRM) /Franchisee’s and external customers, responding to their enquiries efficiently and professionally; Actioning customer maintenance requests in in house computer systems such as notifications, delivery actions and exceptions; Processing Salesforce request forms and ensuring all relevant departments are notified of the changes; Creating and maintaining customer logins for MyDPD shipping platform; Dealing with customer stationery requests, checking required volumes in Analytics

Requirements

Be computer literate with the ability to use Microsoft and G Suite packages, Salesforce is desirable; You will have strong communication skills both verbally and written coupled alongside a confident telephone manner; Experience of handling high volumes of customer interactions; High attention to detail and ability to produce quality work and manage your time effectively; Demonstrate the core values of DPD – Passion, Respect, Honesty, Flexibility, Caring and Accountability.