Sales and Marketing Coordinator

Pyramid Global Hospitality is seeking a highly engaging, detail-driven, and customer-focused professional to join our team as a Sales & Marketing Coordinator. This role is essential to the success of our Sales & Marketing department and has evolved far beyond traditional administrative tasks. The ideal candidate thrives in a fast-paced environment, demonstrates impeccable organization and communication skills, and brings energy, curiosity, and a passion for supporting both internal teams and our guests.

Responsibilities

Serve as welcoming first point of contact by answering incoming calls, qualifying group and event inquiries, and assisting to schedule appointments or sales calls; support the Sales Team by preparing contracts, proposals and cost estimates; assist with preparation of sales kits, collateral, and curated presentations; manage thank-you communications and follow-up touches; accurately enter and maintain group reservations in the property management system; update event actuals and booking information in Delphi; prepare reports, lead recaps, and departmental updates; collaborate with marketing team on social media content gathering, email campaigns, photography organization, and on-property activations; maintain organized files, dashboards, and process workflows; manage office supply inventories, ordering, and sales department resources

Requirements

Highly engaging, detail-driven, and customer-focused professional; thrives in a fast-paced environment; impeccable organization and communication skills; energy, curiosity, and passion for supporting internal teams and guests; proactive, polished professional who enjoys engaging with people from around the world; prior hospitality or customer-facing experience; strong organizational and multitasking skills with comfort managing multiple priorities and deadlines; tech-savvy mindset with ability to learn new systems quickly

Nice to have

Hotel or resort experience; Delphi; PMS systems; Microsoft Office