Sales Operations Lead

To be the leading producer of glass bottles and jars worldwide you need passion, commitment and innovation baked into the very fabric of a business and its people. For more than 120 years, our glass makers have honed their craft—channeling their creativity into more than 1,800 patents held today. When you join O-I you become part of that story.

O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals. We are dedicated to make what matters to shape a healthier, more sustainable and more exciting world. We transform the industry to make glass more relevant and more accessible to more people.

Are you a proactive problem solver who thrives in a fast-paced environment? Do you enjoy working across teams, building customer relationships, and making a real impact on business performance? If so, we'd love to meet with you.

As a Sales Operations Lead, you'll serve as the primary point of contact for key customer accounts, ensuring seamless execution across forecasting, supply planning, customer service, and commercial operations. This is a highly visible role that sits at the intersection of customers, sales, supply chain, finance, and operations.

Whether you're coming from account management, customer service, supply chain, or commercial operations, this position offers a unique opportunity to build broad business expertise, gain customer-facing experience, and develop into larger commercial leadership roles over time.

Why This Role?

This isn't just another operations position. It's a career-building opportunity designed with growth in mind.

You'll start by owning customer relationships and operational execution for assigned accounts while learning the business and developing commercial expertise. As your experience and impact grow, you'll have opportunities to take on larger, more complex customers, greater strategic responsibility, and expanded business ownership.

Success in this role can lead to progression into higher-level sales operations, account management, customer strategy, and commercial leadership opportunities.

Responsibilities

Own day-to-day execution and customer success for assigned accounts, serving as a trusted partner and primary point of contact.; Drive forecasting, supply planning, and service performance to ensure customer needs are met and business goals are achieved.; Proactively identify risks, solve problems, and lead cross-functional teams to deliver solutions and maintain a seamless customer experience.; Partner with Sales, Supply Chain, Finance, Customer Service, and Operations to align priorities and close gaps to plan.; Monitor account performance, contract commitments, and key business metrics while communicating progress, risks, and recovery plans.; Take increasing ownership of customer relationships and business results as you grow into larger accounts and expanded commercial responsibilities.

Requirements

Bachelor's degree in Business, Supply Chain, Operations, Finance, or a related field (or equivalent experience).; 3+ years of experience in account management, customer service, supply chain, commercial operations, or a related field.; Strong communication and relationship-building skills.; Ability to manage multiple priorities and work effectively across teams.; Analytical mindset with strong problem-solving abilities.; Self-starter mentality with a desire to learn, grow, and take on increasing responsibility.; Experience in a matrixed or cross-functional organization is a plus.

Benefits

Vacation time and paid holidays; Medical, dental, prescription and vision care coverage; Pre-tax accounts; Well-being program which includes opportunity to earn employer contributions; Life and AD&D Insurance; Disability Insurance; 401(k) retirement saving plans with employer contributions; Financial advisors to assist with retirement planning and financial wellness; Employee Assistance Program