Salesforce Commerce Cloud-L2 Analyst

As an SFCC/SFMC-L2 Analyst, you are passionate about experience innovation and eager to push the boundaries of what's possible. You bring 2+ years of experience, a growth mindset and a drive to make a lasting impact.

Responsibilities

Triage and diagnose incidents related to storefront availability, cart, checkout, pricing/promotions, product display, search and order flows across both SFRA and PWA storefronts; Monitor site performance, order processing and integration jobs (import/export, API calls) and raise alerts on anomalies within agreed SLA windows; Investigate issues linked to payment service provider integrations (e.g. card and alternative payment methods), PSP callbacks, tax and fraud screening, and checkout errors; Perform first-level analysis on integration flows with PIM, DAM, ERP/OMS and fulfilment systems via the integration/middleware layer; Reproduce defects in staging/sandbox instances, capture Business Manager and application logs, and prepare clear, well-documented escalation packages for L3; Support content and merchandising business-as-usual activities (e.g. slot configuration, catalog/category checks) when incidents are content related; Track scheduled batch jobs and data feeds; identify failures and coordinate re-runs with L3/operations teams; Provide heightened monitoring support during peak trading periods (sales events, product launches, seasonal campaigns); Maintain knowledge base articles documenting known errors, workarounds and resolution steps; Collaborate with the Core and Marketing Cloud support streams on shared, cross-channel customer journeys (e.g. account creation, back-in-stock, newsletter subscription flows)

Requirements

2+ years of experience; Working knowledge of Salesforce B2C Commerce Cloud architecture, including SFRA, and awareness of composable/headless storefronts and their APIs; Solid understanding of core eCommerce concepts: catalog, pricing, promotions, cart/checkout and order management; Experience with Business Manager administration, configuration and log analysis; Experience using ITSM tools (ServiceNow, JIRA) within an SLA-driven incident management model; Basic exposure to JavaScript/Node.js concepts sufficient to support diagnosis and read application logs (this is a non-development role; code fixes are escalated to L3); Understanding of payment gateway, tax and fraud-prevention integrations in an eCommerce context; Strong analytical mindset and attention to detail in a high-traffic, revenue-critical environment; Good written and spoken English

Nice to have

Experienced in Agile methodologies and consulting (a plus); Salesforce B2C Commerce Cloud Developer or Business Practitioner certification; Exposure to headless/composable storefront implementations; Experience supporting multi-country or cross-border eCommerce sites; Experience in retail or luxury goods eCommerce environments

Benefits

Competitive compensation package; Flexibility, with remote and hybrid work options (country-dependent); Career advancement, with international mobility and professional development programs; Learning and development, with access to cutting-edge tools, training and industry experts