Sample Management Manager

Join Natera's R&D operations as the Sample Management Manager. You will direct biobanking, cold chain logistics, and the full lifecycle of clinical diagnostic samples. Every sample represents a real person, and you will ensure that tracking, storage, and distribution meet the rigorous standards required to advance cell-free DNA testing. You will lead a high-performing team, optimizing workflows and using data to maintain accuracy and regulatory adherence in a high-stakes clinical environment.

Responsibilities

Develop and implement standardized procedures for sample intake, storage, tracking, and distribution; Ensure strict compliance with regulatory guidelines (e.g., GMP, GLP, ISO) and company policies; Manage Laboratory Information Management Systems (LIMS) to maintain sample integrity and traceability; Lead, train, and develop the Sample Management team to operate with pace and precision; Partner directly with R&D, Quality, Supply Chain, and external partners to align sample management practices; Use data to troubleshoot discrepancies, root-cause logistical issues, and resolve quality concerns; Use data to pressure-test workflows and implement technology enhancements that improve precision and scale; Prepare rigorous reports and audits to support quality assurance and regulatory inspections; Take ownership of sample management operations, proactively allocating resources and designing workflows to meet rigorous clinical timelines; Provide clear guidance to the team, establishing policies and removing operational bottlenecks; Manage scheduling, performance requirements, and operational budgets; Direct team members to ensure precise execution of SOPs and safety procedures; Oversee training for new hires and build an execution-focused culture; Conduct regular 1:1 meetings to deliver data-backed performance evaluations and discuss goals; Plan and lead shift meetings, fostering team alignment and professionalism; Approve timecards, PTO requests, and ensure consistent staffing coverage; Prioritize workloads dynamically, delegate responsibilities, and escalate issues without hesitation; Ensure regulatory agency requirements are met through proper documentation, audits, and corrective actions; Maintain strict compliance with HIPAA/PHI privacy policies and complete required training within 30 days of hire; Oversee sample processing, ensuring accurate documentation and adherence to departmental expectations; Support R&D leadership in initiating and executing new projects to enhance operational efficiency

Requirements

BS/BA degree in Medical Technology, Biological Sciences, or a related field; 8+ years of related experience with a bachelor's degree; Minimum 3 years of team management experience; Demonstrated team management experience in a fast-paced, regulated environment; Ability to manage projects independently with an ownership mindset; Clear, direct communication and troubleshooting skills; Excellent pipetting, data analysis, and wet lab operations abilities; Proficiency in Laboratory Information Management Systems (LIMS) and data analysis tools; Experience with Molecular Biology, Good Manufacturing Practice (GMP), and Quality System Regulation (QSR); Strong Excel and data management software experience; Ability to analyze and improve operational processes for efficiency and compliance using data

Nice to have

Master's degree; Experience with biorepository sample management; Strong knowledge of regulatory requirements in sample handling

Benefits

Comprehensive medical, dental, vision, life and disability plans; Free testing for employees and immediate family; Fertility care benefits; Pregnancy and baby bonding leave; 401k benefits; Commuter benefits; Employee referral program