Satair - Head of Inbound (Warehouse)

This job is based in Satair. This Head of Inbound is a key leadership role responsible for directing a core functional area of the warehouse operations to meet performance targets, customer expectations, and rigorous quality and safety standards. This leader will manage a team of receiving inspectors, focusing on their professional development and ensuring alignment with top company objectives. This individual is accountable for the efficient, accurate, and safe handling and inspection of all incoming goods — from the point of goods arrival, to goods receipt and inventory management, ensuring product integrity and a hazard-free work environment. The Head will build a talent pipeline by determining appropriate staffing levels, managing workloads, and developing team members for future growth. Using designated KPIs to demonstrate performance, this leader will drive continuous improvement in safety, quality, and efficiency, ensuring high levels of customer satisfaction. This position requires strong collaboration with internal and external stakeholders to solve problems, smooth operations, and adapt to the changing needs of the business.

Responsibilities

Master and optimize the end-to-end Inbound process; Execute the daily and weekly operational plan for the Inbound department; Set clear performance expectations and own the performance management process; Own and report on all KPIs for the Inbound department; Serve as the key operational liaison between the Inbound department and adjacent departments; Lead and develop a high-performing Inbound department; Develop and manage the work plan for the Inbound department; Cultivate a high-performance culture by leading, mentoring, and developing talent; Identify and mentor high potential talents; Ensure operational stability and contingency through structured risk management and strict adherence to HS&E policies; Set clear objectives aligned with company ethics, regulatory, legal, and aviation-specific compliance standards; Promote and support internal/external audits; Drive targeted continuous improvement initiatives using methodologies like Kaizen and 5S; Champion a culture of engagement and accountability; Lead projects and/or initiatives with site and regional impact; Work in a backup capacity for other warehouse leaders

Requirements

Diploma in Logistics / Supply Chain Management or equivalent; Minimum 3 years of leadership and people management role; Minimum of 3-5 years of progressive experience in a warehouse operations, manufacturing and/or order fulfillment environment; Strong knowledge in material management, warehouse and transportation operations; In depth knowledge about IT systems, preferably SAP R/3, materials management, warehouse and transportation management systems, process governance and quality management, ideally in the aviation context; Strong stakeholder and relationship management; Ability to execute and drive change; Customer focused, with strong communication, negotiation and relationship building skills; Proven team player who has the ability to align diverse stakeholders; Strong analytical and critical thinking skills; able to see the bigger picture and implement mid- to long-term solutions; Proactive and resilient, with a drive for change, the backbone to support and stand for ideas, and the ability to disagree and commit; Excellent problem-solving abilities, working independently and efficiently under pressure in dynamic settings; Highly organized with exceptional time management and the flexibility to adapt in fast-changing environments; This job requires an awareness of any potential compliance risks and a commitment to act with integrity

Nice to have

Knowledge about the aerospace aftermarket, customer services and after sales operations in the aviation industry; SAP R/3

Benefits

Flexible working arrangements