Seasonal Sales/Telesales Associate- Remote (US only)

Full-Time Hours, Seasonal (through February), opportunity for potential permanent placement after

At Sutherland, we believe in doing interesting things, growing your own way, and being yourself. We’re a global team of problem-solvers, relationship-builders, and go-getters who support some of the world’s most recognized brands.

We’re currently looking for Seasonal Sales/Telesales Associates who are passionate about delivering exceptional customer experiences — all from the comfort of home.

As a Sales/Telesales Associate, you’ll work with existing clients to provide expert support while identifying opportunities to offer additional products or services that meet their needs. You’ll be part of a professional, performance-driven environment that values ownership, service, and continuous learning.

Responsibilities

Up to $20/hour pay; Monthly incentives and recognition programs; Career growth: 80% of our frontline leaders are promoted from within; Work-from-home flexibility; Company-provided equipment; Deliver professional and courteous service via phone, email, or web inquiries; Resolve client requests and maintain strong relationships that support retention; Identify opportunities for upselling and cross-selling; Collaborate with team members and leadership to support customers throughout the full policy cycle; Troubleshoot escalated service, billing, and claims issues; Document interactions and maintain accurate records in internal systems; Stay informed on industry trends and recommend solutions based on client needs; Support and mentor junior colleagues when needed

Requirements

2+ years of customer service experience preferred (call center experience a plus); Strong communication and problem-solving skills; Typing speed of 30+ WPM; High school diploma or GED required; Proficient PC and multitasking skills; Action-oriented and comfortable handling objections; Fluent in spoken and written English; Reliable internet: at least 50 Mbps download / 10 Mbps upload; Wired internet connection (no satellite or wireless); Modem updated in the past 12 months; Quiet, distraction-free workspace