Security Representative

Become a Security Representative at Fidelity Investments and join a team that values safety, collaboration, and top-notch performance! This outstanding opportunity enables you to work in a dynamic setting where your skills and devotion will help uphold a secure and inviting environment for all. As a Security Representative, you will have a pivotal role in delivering top-tier customer service and security operations that showcase our dedication to outstanding performance. You will be required to work 12-hour rotating shifts including days, nights, weekends and holidays to meet business needs.

Responsibilities

Performing first-responder rescue activities in medical or facility emergency situations, acting as the primary decision maker or incident commander as needed; Applying life safety equipment like fire extinguishers, first aid supplies, and radios; Demonstrating a composed and thoughtful attitude in high-pressure situations, while also being capable of prolonged periods of walking or standing in one place; Greeting visitors and associates, ensuring a professional appearance and demeanor while following security protocols; Facilitating access control, life safety solutions, and proactive incident management and mitigation; Delivering customer-centric experiences when interacting with visitors, vendors, associates, and customers, ensuring compliance with company standards and policies; Taking the initiative to conduct inspections, assessments, and reviews to guarantee the functionality of security and life safety equipment; Providing direct and ongoing support to associates and guests requiring accommodations or experiencing external threats impacting workspace safety; Monitoring threat intelligence and understanding how internal and external risk environments impact site security procedures; Conducting focused patrols on foot or by vehicle within assigned areas of responsibility; Conducting regular inspections, audits, and reviews to verify the functionality of security equipment and the safety of workspaces; Applying electronic and mechanical devices to monitor, record, and report abnormal conditions; Producing accurate reports and records of activity and incidents

Requirements

1-3 years of prior experience in security, customer service, or hospitality; Familiarity with current security technology and systems, with basic computer proficiency; Understanding of physical security principles; Ability to build and maintain relationships in a business setting; Diligent, capable of adhering to standard operating procedures; Demonstrated ability to exercise good judgment under ambiguous circumstances; Ability to function autonomously and collaboratively within a team setting; Proficiency in common computer software and the capability to acquire knowledge of specialized programs/applications

Nice to have

Bachelor's degree or equivalent experience; equivalent life/work experience (such as military service) will be considered

Benefits

Comprehensive health care coverage and emotional well-being support; market-leading retirement; generous paid time off and parental leave; charitable giving employee match program; educational assistance including student loan repayment, tuition reimbursement, and learning resources; bonus or other variable compensation