Senior Analyst - Cybersecurity

Freshworks is looking for a Senior Analyst - Cybersecurity to join our GTM Cybersecurity team. You'll sit at the intersection of Cybersecurity, customer trust, and go-to-market — acting as a subject matter expert who gives prospective and existing customers confidence and assurance in Freshworks' security posture. Reporting to the Manager, Cybersecurity, you'll be a hands-on technical security advisor: fielding customer questions, responding to RFPs and security questionnaires, and partnering with Security Engineering and Product Engineering to translate technical security detail into clear, customer-ready answers. This is an execution-focused role within a growing team — you'll work inside the playbooks, templates, and systems the team builds, sharpening them through direct customer contact.

Responsibilities

Be a trusted technical security advisor; Own the customer security dialogue; Be the single point of contact for cloud security asks; Create reusable security collateral; Review contracts with a security lens; Coach and upskill the team; Work across time zones

Requirements

4–7 years of experience in Cybersecurity, with depth in Application Security Architecture, Security Pre-Sales, or Solutioning; Experience with cloud services/technology (AWS) as it relates to cybersecurity; Good understanding of web frameworks and architecture; Strong verbal and written communication skills; Comfort working in a dynamic, fast-growing environment, with the discipline to respond to customers contextually and on time; Self-sufficient and able to work with minimal direct supervision; Flexibility to work different shifts/regions; Working knowledge of cloud security fundamentals on AWS (IAM, VPC, KMS, CloudTrail, GuardDuty, Security Hub); Familiarity with web application security fundamentals: OWASP Top 10, secure SDLC basics, API security, and encryption standards (TLS, AES-256, key management); General understanding of SaaS security models, multi-tenant architecture, and shared responsibility frameworks; Ability to read and interpret security documentation, SOC 2 audit reports, and architecture diagrams; Good with automation; Working understanding of AI/GenAI concepts and how they intersect with data security and privacy; Clear communication; Cross-functional collaboration; Customer empathy; Reliability under pressure; Coachability and a growth mindset

Nice to have

Any experience in Pre-Sales or Solution Engineering within a SaaS setup is a plus; Exposure to security questionnaire and trust center platforms (e.g., Loopio, Responsive, SafeBase) and GRC tools (e.g., Drata, Vanta) is a plus; Prior experience in Pre-Sales or Solution Engineering at a SaaS company; Familiarity with compliance frameworks such as SOC 2, ISO 27001, GDPR, or HIPAA; Exposure to trust center platforms (e.g., SafeBase) or security questionnaire tools (e.g., Loopio, Responsive); CompTIA Security+ or equivalent foundational certification; AWS Certified Cloud Practitioner or AWS Solutions Architect – Associate; ISC2 Certified in Cybersecurity (CC); Certified Cloud Security Knowledge (CCSK)