Senior Bartender

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Guest Experience

Operational Management

- Oversee the daily operation of the bar and ensure smooth service delivery
- Ensure all opening, operating, and closing procedures are completed to standard
- Monitor service quality, presentation, cleanliness, and ambience
- Develop and maintain beverage menus, signature cocktails, and seasonal offerings
- Coordinate with kitchen and service teams to ensure seamless operations
- Ensure all equipment is maintained and operating safely

Financial Performance

- Manage beverage cost, inventory, and stock control processes
- Conduct regular stocktakes and investigate discrepancies
- Monitor sales performance and identify revenue opportunities
- Analyse business performance and implement initiatives to improve profitability
- Ensure accurate billing, cash handling, and financial reporting

Product Knowledge

- Maintain expert knowledge of cocktails, wines, beers, spirits, and beverage trends
- Introduce innovative beverage concepts aligned with the Radisson RED brand
- Train team members on product knowledge, upselling techniques, and service standards
- Work with suppliers to source quality products and support promotional activities

Quality & Compliance

- Ensure compliance with all licensing laws relating to the responsible service of alcohol
- Maintain the highest standards of hygiene, sanitation, and workplace safety
- Ensure compliance with hotel policies, brand standards, and operating procedures
- Manage food safety and health & safety requirements within the bar operation
- Ensure all team members maintain professional grooming and presentation standards

Team Collaboration

- Work closely with Food & Beverage leadership to achieve departmental objectives
- Collaborate with Events, Kitchen, Front Office, and Sales teams to deliver successful functions and promotions
- Participate in management meetings, briefings, and training initiatives
- Support continuous improvement projects across the Food & Beverage department

Note: Applicants must have current legal working rights in New Zealand (NZ Citizen, Permanent Resident, or a valid work visa). Visa sponsorship is not available for this position, and only eligible applicants will be shortlisted.

Responsibilities

Ensure warm, professional, and engaging service is consistently delivered; Build strong guest relationships and create memorable experiences; Respond promptly and professionally to guest feedback and service recovery opportunities; Drive guest engagement through innovative beverage offerings and promotions; Maintain a visible presence during service periods to support the team

Requirements

Diploma or Degree in Hospitality Management or related field preferred; Minimum 3–5 years' experience in bar operations within a premium hotel, restaurant, or hospitality environment; Minimum 2 years' experience managing bars; Experience with beverage menu development, inventory management, and financial understanding/Beverage Revenue reporting; Strong leadership and people management skills; Excellent communication and interpersonal abilities; Commercial acumen with strong financial and analytical skills; Exceptional guest service orientation; Advanced knowledge of wines, spirits, cocktails, and mixology; Strong organisational and problem-solving skills; Ability to work effectively under pressure in a fast-paced environment; Proficiency with POS systems and inventory management software; High attention to detail and commitment to quality; Current Responsible Service of Alcohol certification (or New Zealand equivalent); LCQ and DM Certification from New Zealand; First Aid certification is an advantage; Flexibility to work shifts, weekends, evenings, and public holidays; Multilingual skills are a plus