Senior Business Analyst - Health Insurance (Fully Remote)

At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. We are a leading global no-code insurance platform for health, life, and P&C. We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more.

Responsibilities

Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution; Plan and design simple to semi-complex business processes and system modifications; Make recommendations to improve and support business activities; Gather business requirements through a variety of techniques such as work sessions and interviews, analyze and document client complex business requirements and processes, and communicate these requirements to appropriate parties; Create complex test case scenarios to be used in testing, monitor/oversee the testing of business applications to verify that all client requirements are incorporated into the system design; Develop business requirements documents/user stories to support the required modifications; May plan, allocate and monitor work of other business analysts; Understand simple to complex systems and related data to surface actionable insights, demonstrate sound judgment and decision-making skills; Assist in providing time estimates for project related tasks; Aid in updating process and procedural documentation; Develop basic understanding of technical development cycle of mobile application or web portals; Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc.; Any other task that may be assigned

Requirements

Minimum 5 years of experience as Business Analyst; A degree in Business, IT or any relevant field; Previous experience working in the health insurance industry is required; Knowledge of business analysis concepts of defining requirements, translating to technical solutions, and Agile approach to prioritizing work to epics, sprints; Business analysis skills including facilitation, process documentation, requirements gathering and user acceptance testing; Good organizational/time management skills to prioritize work and meet deadlines within defined timeframes; Experience in an Agile and/or Scrum environment is a must; Basic knowledge in generating process documentation, and document system functionality, data integration, and workflow; Excellent written and verbal communication skills in English; Must be based in Canada; Must be working to work CET hours (Central European Time) or adjusted EST hours

Nice to have

Insurtech experience is preferred; Health Insurance-related domain certification from INS/LOMA or III is an added advantage; Technical writing skills are a plus

Benefits

Competitive Salary; Fully Remote; Flexible Leave; International Environment; Competitive renumeration package; Performance Bonus; Company activities and events; Learning and development plan; Remote work allowance